Bookmark this page as your one-stop-shop for all important news, updates and FAQs about our merger, so you can stay connected as we share this new future together.
We'll reach out whenever there's anything coming that'll affect you directly or if action is needed on your part. But, here are some updates you can go ahead and put on your calendar.
August–October 2026
Debit card reissue
This new Pinnacle-branded card will replace your current one and be ready to use as soon as you activate it.
Learn more >>
September 2026
Merchant Services
Merchant Services applications, products, and communications will begin to rebrand as Pinnacle Financial Partners.
October 2026
HSA changes
Beginning this fall, you'll have access to new features and improvements designed to make managing your HSA easier than ever.
Learn more >>
October 2026
Mortgage transition
You will start to see the Pinnacle brand at certain points in your mortgage experience, such as applying for a loan or making payments.
October–December 2026
Signage updates
New Pinnacle signs will be installed across our footprint beginning in Fall of 2026. In most areas they will still display Synovus until conversion.
As we complete our transition, you may see both the Synovus and Pinnacle brands. Please continue to visit your local Synovus office for your daily banking needs.
The assumption is always that growing resources and capabilities come at the cost of that human touch people want from their financial institution. We’re showing you don’t have to pick between the two.
People go above and beyond for their clients when they believe in their work.
Investing in the right expertise and resources allows us to provide you with meaningful guidance and local decision-making.
Banking should be responsive and straightforward, which is why we're working to reduce barriers and bureaucracy while keeping your needs at the center of every interaction.
Enjoy more opportunities for how to put your money to work through a broader suite of solutions.
With access to nearly 400 additional branches and 500 ATMs across nine states and the District of Columbia, you'll have more ways to bank where and when it's convenient for you.
As we continue to come together as one firm, you’ll see that while some things are evolving, we’re doubling down on the things that have always worked and that you value.
Continued relationships
You’ll keep working with the bankers and advisors you know and trust.
Continued community focus
We’re doubling down on our investment in the communities we serve, with an even greater ability to make a positive impact.
Synovus and Pinnacle Financial Partners began operating as a single firm on January 2, 2026. We'll complete our full transition to Pinnacle by early 2027. But in the meantime, we've already started incorporating the Pinnacle brand at local events, on social media and as part of our legacy sponsorships, beginning with five-time PGA Tour winner Russell Henley.
Our stories begin a century apart but share the same roots. Strong banks that helped build strong communities. Teams that supported dreams and encouraged growth. Leaders who invested in local priorities and created pathways for all people to reach their full potential. Our two trusted legacies, parallel in spirit though separated by time and place, are now uniting for a bold and bright future.
Now when you call 888-796-6887, you will hear a new voice instead of our virtual agent, “Jamie.” After you state your reason for calling, you’ll be directed to a self-serve menu or a Client Care team member for assistance. If you choose the self-serve option, you can say things like:
“Please check my balance.”
“I need to lock my card.”
“How much interest have I accrued YTD?”
“What is my loan payoff date?”
We look forward to assisting you.
Major announcements can attract scammers who know clients are expecting updates. We’ll never call, email or text to ask for personal information, login credentials or computer access. If you receive an unusual request, don’t respond. Call us directly at 888-796-6887 to report the incident.
Pinnacle Financial Partners, Inc. (“Pinnacle”) is a $117.2 billion asset regional bank which provides a full range of banking, investment, trust, mortgage and insurance products and services for commercial and consumer clients who want a comprehensive relationship with their financial institution. The firm joined forces with Synovus Financial Corp. in 2026, bringing together more than 160 years of combined banking service. Pinnacle is the largest bank headquartered in Tennessee and the largest bank holding company headquartered in Georgia. The firm is No. 1 in deposit market share* in the Nashville MSA and No. 4 in the Atlanta MSA with offices in Tennessee, Georgia, Florida, North Carolina, South Carolina, Alabama, Kentucky, Virginia and Maryland.
Pinnacle is an employer of choice for financial services professionals. The firm is No. 9 in FORTUNE magazine’s 2025 list of 100 Best Companies to Work For® in the U.S., its ninth consecutive appearance. Pinnacle was also recognized by American Banker as No. 4 among America’s Best Banks to Work For in 2025, its 13th consecutive year on the list, and No. 1 among banks with more than $10 billion in assets. Learn more about Pinnacle at PNFP.com.
*As of June 30, 2025, according to FDIC data.
