Our next chapter as Pinnacle Financial Partners

We’ve gathered important news, updates and FAQs to keep you connected as we shape the future together.

Stepping forward as one

On or about January 1, 2026, Synovus and Pinnacle Financial Partners began operating as one firm. We know a change like this can bring questions, which is why we’re taking things one thoughtful step at a time. Our goal is to keep you grounded in what’s happening now and what’s coming next.

For now, there’s nothing you need to do. Your accounts and services will continue as usual, and we’ll communicate any updates if or when action is needed. You’ll continue to see the Synovus name, and some items may reference “Pinnacle Bank, a Tennessee bank, dba Synovus Bank.” That wording simply reflects the early stages of our alignment.

We expect to be fully transitioned to Pinnacle Financial Partners by early 2027. We’re moving toward that milestone slowly on purpose to support the best experience for you, and we’ll continue to share updates as we go.

A message from our president and CEO, Kevin Blair

Watch the video from our president and CEO, Kevin Blair

What you can expect today

Continued relationships: You’ll keep working with the bankers and advisors you know and trust.
Regular communication: You’ll get early notice of any changes by phone, email and U.S. mail.
Continued community focus: We’re doubling down on our investment in the communities we serve, with an even greater ability to make a positive impact.

What you can expect in the future

Distinctive service: Two award-winning teams united to set a new industry standard for effective advice.
Enhanced capabilities: Access to an even broader suite of sophisticated solutions and capabilities designed for your needs.
Expanded branch and ATM network: Our network will increase to nearly 400 branch locations and more than 500 ATMs across nine states and the District of Columbia.

Please be aware

Major announcements can attract scammers who know clients are expecting updates. We’ll never call, email or text to ask for personal information, login credentials or computer access. If you receive an unusual request, don’t respond. Call us directly at 888-SYNOVUS (796-6887) to report the incident.

Frequently asked questions

What is happening?

On or about January 1, 2026, Synovus and Pinnacle Financial Partners began operating as one firm. You’ll continue to see the Synovus name for now, along with “Pinnacle Bank, a Tennessee bank, dba Synovus Bank” on some materials. We expect to fully transition to Pinnacle Financial Partners by early 2027.

Will my deposits continue to be insured by the FDIC after the merger?

Yes. After the merger of Synovus and Pinnacle Financial Partners, your deposits at each institution will remain separately insured by the FDIC for a six-month grace period. During this time, coverage applies up to $250,000 per depositor, per ownership category. For additional questions, visit your local branch or contact your banker.

Will my banker remain the same?

Yes. We know that the relationships you have with your banker, from your local branch to your wealth team and commercial experts, are why you choose to do business with us. This merger will further enable our bench of top talent, adding to our expertise and equipping them with even better solutions and capabilities, to help you achieve your goals.

How is this a good thing for me?

You can expect to receive the same if not better service from us, with broader capabilities, access and expertise delivered by the same bankers who you trust as your advisors.

Are my accounts changing? (e.g. my account number, login information, loan terms)

We are still very early in this process with a lot of work ahead of us to determine details like these. Our commitment to you is to make this transition as simple as possible and be transparent about how your experience may change or any steps you’ll be asked to take.

Who is Pinnacle?

Pinnacle Financial Partners, Inc. (“Pinnacle”) is a $117.2 billion asset regional bank which provides a full range of banking, investment, trust, mortgage and insurance products and services for commercial and consumer clients who want a comprehensive relationship with their financial institution. The firm joined forces with Synovus Financial Corp. in 2026, bringing together more than 160 years of combined banking service. Pinnacle is the largest bank headquartered in Tennessee and the largest bank holding company headquartered in Georgia. The firm is No. 1 in deposit market share* in the Nashville MSA and No. 4 in the Atlanta MSA with offices in Tennessee, Georgia, Florida, North Carolina, South Carolina, Alabama, Kentucky, Virginia and Maryland.

Pinnacle is an employer of choice for financial services professionals. The firm is No. 9 in FORTUNE magazine’s 2025 list of 100 Best Companies to Work For® in the U.S., its ninth consecutive appearance. Pinnacle was also recognized by American Banker as No. 4 among America’s Best Banks to Work For in 2025, its 13th consecutive year on the list, and No. 1 among banks with more than $10 billion in assets. Learn more about Pinnacle at PNFP.com.

*As of June 30, 2025, according to FDIC data.

How will you communicate with me?

We’ll share updates by phone, email and U.S. mail. If your contact information has changed, please update it so you don’t miss important news. Remember: We'll never call, email or text you asking for personal information, login credentials or computer access. If you receive a request claiming to be from us, don’t respond. Call us directly at 888-SYNOVUS (796-6887) to report the incident.

Who do I call with questions?

Please reach out to your relationship manager with questions or contact Synovus Customer Care at 888-SYNOVUS (796-6887).