Pinnacle and Synovus receive federal bank regulatory approval to combine

On November 25, it was announced that the proposed combination of Pinnacle Financial Parters and Synovus received regulatory approval from the Board of Governors of the Federal Reserve System. With shareholders of each company approving the merger on November 6, Pinnacle and Synovus anticipate completing the merger January 1, 2026, subject to satisfaction of the remaining customary closing conditions.

View the full press release.


What Clients Can Expect

  • Same Familiar Faces: The bankers and advisors you know and trust remain dedicated to your success—now backed by even greater resources.
  • Enhanced Capabilities: Access to an even broader suite of sophisticated products, services, and innovative solutions designed for your needs.
  • Exceptional Service: Two award-winning teams united to set a new industry standard for outstanding advice
  • Expanded Branch and ATM Network: Our network will increase to almost 400 branch locations and over 500 ATMs across nine states
  • Community Focus: We’re doubling down on our investment in the communities we serve, with an even greater ability to make a positive impact.

A Commitment to Our Clients

We are committed to making this transition as simple as possible and being transparent about how your experience may change or any steps you’ll be asked to take. While it’s early in this process and there is nothing you need to do, we know you may already have questions.


Client Frequently Asked Questions

What is happening?
Pinnacle and Synovus announced plans to merge, and on November 25, the proposed merger received regulatory approval from the Board of Governors of the Federal Reserve System. With shareholders of each company approving the merger on November 6, 2025, Pinnacle and Synovus anticipate completing the merger January 1, 2026, subject to satisfaction of the remaining customary closing conditions. Once the transaction is completed, the banks will become Pinnacle Financial Partners.

Will my banker remain the same?
Yes. We know that the relationships you have with your banker, from your local branch to your wealth team and commercial experts, are why you choose to do business with us. This merger will further enable our bench of top talent, adding to our expertise and equipping them with even better solutions and capabilities, to help you achieve your goals.

How is this a good thing for me?
As our client, you can expect to receive the same if not better service from us, with broader capabilities, access, and expertise delivered by the same bankers who you trust as your advisors.

Are my accounts changing? (e.g. my account number, login information, loan terms)
We are still very early in this process with a lot of work ahead of us to determine details like these. Our commitment to you is to make this transition as simple as possible and be transparent about how your experience may change or any steps you’ll be asked to take.

Will the bank change its name to Pinnacle?
Not immediately, but the name of the combined bank will be Pinnacle Financial Partners. Many of our clients have done business with us far longer than we’ve been known as Synovus. Our name will change once again, but our purpose is enduring. We are here to help you reach your full potential.

Who is Pinnacle?
Pinnacle provides a full range of banking, investment, trust, mortgage and insurance products and services designed for businesses and their owners and individuals interested in a comprehensive relationship with their financial institution. Pinnacle is No. 9 on FORTUNE magazine’s 2025 list of 100 Best Companies to Work For® in the U.S., its ninth consecutive appearance, and was recognized by American Banker as one of America’s Best Banks to Work For 12 years in a row and No. 1 among banks with more than $10 billion in assets in 2024. The firm began operations in a single location in downtown Nashville, TN in October 2000 and has since grown to approximately $54.8 billion in assets as of June 30, 2025. As the second-largest bank holding company headquartered in Tennessee, Pinnacle operates in several primarily urban markets across the Southeast. Visit pnfp.com for additional information about Pinnacle.

When is this happening?
This is not an overnight event and will occur in stages over the course of several months. As we move forward, we will provide timely and relevant updates to you.

How will you communicate with me?
We’ll reach out to you in a variety of ways to keep you informed – phone calls, emails, and U.S. mail. Please contact us to make sure your contact information is up to date so you receive all key information.

Who do I call with questions?
Please reach out to your relationship manager with questions or contact Synovus Customer Care at 1-888-SYNOVUS (796-6887).

Please be aware
When companies announce large events like this, fraudsters and scammers go on the offense, taking advantage of what they know to be a window with a high volume of customer communications and change announcements. Please be vigilant. Synovus will never call, email or text you asking for personal information, login credentials or computer access. If you receive a request claiming to be from us, don’t respond. Call us directly at 888-SYNOVUS (888-796-6887) to report the incident.

Forward-Looking Statements

This communication contains statements that constitute “forward-looking statements” within the meaning of, and subject to the protections of, Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. All statements other than statements of historical fact are forward-looking statements. These forward-looking statements include, but are not limited to, statements about the benefits of the proposed transaction between Synovus Financial Corp. (“Synovus”) and Pinnacle Financial Partners, Inc. (“Pinnacle”), including future financial and operating results (including the anticipated impact of the proposed transaction on Synovus’ and Pinnacle’s respective earnings and tangible book value), statements related to the expected timing of the completion of the proposed transaction, the combined company’s plans, objectives, expectations and intentions, and other statements that are not historical facts. You can identify these forward-looking statements through the use of words such as “believes,” “anticipates,” “expects,” “may,” “will,” “assumes,” “should,” “predicts,” “could,” “would,” “intends,” “targets,” “estimates,” “projects,” “plans,” “potential” and other similar words and expressions of the future or otherwise regarding the outlook for Synovus’, Pinnacle’s or combined company’s future businesses and financial performance and/or the performance of the banking industry and economy in general.

Prospective investors are cautioned that any such forward-looking statements are not guarantees of future performance and involve known and unknown risks and uncertainties which may cause the actual results, performance or achievements of Synovus, Pinnacle or the combined company to be materially different from the future results, performance or achievements expressed or implied by such forward-looking statements. Forward-looking statements are based on the information known to, and current beliefs and expectations of, Synovus or Pinnacle and are subject to significant risks and uncertainties. Actual results may differ materially from those contemplated by such forward-looking statements. A number of factors could cause actual results to differ materially from those contemplated by the forward-looking statements in this communication. Many of these factors are beyond Synovus’, Pinnacle’s or the combined company’s ability to control or predict. These factors include, among others, (1) the risk that the cost savings and synergies from the proposed transaction may not be fully realized or may take longer than anticipated to be realized, (2) disruption to Synovus’ business and to Pinnacle’s business as a result of the announcement and pendency of the proposed transaction, (3) the risk that the integration of Pinnacle’s and Synovus’ respective businesses and operations will be materially delayed or will be more costly or difficult than expected, including as a result of unexpected factors or events, (4) the amount of the costs, fees, expenses and charges related to the transaction, (5) reputational risk and the reaction of each company’s customers, suppliers, employees or other business partners to the proposed transaction, (6) the failure of the closing conditions in the merger agreement to be satisfied, or any unexpected delay in closing the proposed transaction or the occurrence of any event, change or other circumstances that could give rise to the termination of the merger agreement, (7) the dilution caused by the issuance of shares of the combined company’s common stock in the transaction, (8) the possibility that the proposed transaction may be more expensive to complete than anticipated, including as a result of unexpected factors or events, (9) risks related to management and oversight of the expanded business and operations of the combined company following the closing of the proposed transaction, (10) the possibility the combined company is subject to additional regulatory requirements as a result of the proposed transaction or expansion of the combined company’s business operations following the proposed transaction, (11) the outcome of any legal or regulatory proceedings or governmental inquiries or investigations that may be currently pending or later instituted against Synovus, Pinnacle or the combined company and (12) general competitive, economic, political and market conditions and other factors that may affect future results of Synovus and Pinnacle including changes in asset quality and credit risk; the inability to sustain revenue and earnings growth; changes in interest rates and capital markets; inflation; customer borrowing, repayment, investment and deposit practices; the impact, extent and timing of technological changes; and capital management activities. Additional factors which could affect future results of Synovus and Pinnacle can be found in Synovus’ or Pinnacle’s filings with the Securities and Exchange Commission (the “SEC”), including in Synovus’ Annual Report on Form 10-K for the year ended December 31, 2024, under the captions “Forward-Looking Statements” and “Risk Factors,” and Synovus’ Quarterly Reports on Form 10-Q and Current Reports on Form 8-K, and Pinnacle’s Annual Report on Form 10-K for the year ended December 31, 2024, under the captions “Forward-Looking Statements” and “Risk Factors,” and in Pinnacle’s Quarterly Reports on Form 10-Q and Current Reports on Form 8-K. Undue reliance should not be placed on any forward-looking statements, which are based on current expectations and speak only as of the date that they are made. Synovus and Pinnacle do not assume any obligation to update any forward-looking statements as a result of new information, future developments or otherwise, except as otherwise may be required by law.