Personal Resource Center

How Technology Has Changed Banking — For The Better

Use your mobile phone to make payments
Desktop screen with bank icon
Did you know? 78% of adults in the U.S. prefer to bank via a mobile app or website.

1. Online and app-based banking

Years ago when banking online was a new concept, you couldn't do much other than check your balance and view recent transactions. Today, online banking services are robust. It's possible to pay bills, transfer money between your bank accounts, set up account alerts, manage loans, even pay the babysitter.

It's no surprise that the number of digital banking users in the U.S. is projected to experience consistent year-on-year growth, increasing from approximately 197 million users in March 2021 to nearly 217 million by 2025.2

Even more options are available if you use an app to bank — and the data shows that there's a good chance you do. Mobile banking has gained significant popularity, with 43.5% percent of banked households in the U.S. using it as their primary method for accessing their bank accounts in 2021, with particularly high usage among younger households.3

Mobile banking's prevalence and popularity stem from its convenience, mobile wallet integration for contactless payments, fraud alerts, peer-to-peer money transfers, bill payments and easy check deposits, making it a versatile and efficient financial tool.4

There's so much more you can do. The My Synovus digital banking platform, for instance, also provides Synovus Insights — tailored solutions that can inform your financial decisions through notifications and interactive trivia quizzes.

Thanks to these online features, you can bank from literally anywhere and improve your financial literacy at the same time. The only drawback is you can't pull out cash from your laptop or phone — yet!


2. 24/7 access to ATMs

Automated teller machines, or ATMs, have become quite sophisticated over the years. Most of them allow you to customize your cash-out, letting you withdraw $5, $10, and even $100 bills in addition to the standard $20. And while you can use an ATM to deposit checks, verify your account balances, and transfer funds, you can do even more — it'll do the math for you on bulk deposits of up to 50 bills and 30 checks at one time; let you receive your receipt by email or text; and and quickly print out a mini-statement 24/7.

You're never stuck without access to your bank accounts thanks to ATMs. More than 10 billion transactions are performed at ATMs in the U.S. every year, with 40% of ATM customers using an ATM eight to 10 times a month.5


3. Digital alerts

Mobile alerts are an ideal way to stay on top of your money. Whether you want to keep an eye out for fraud, be reminded of payment due dates, or know the moment money hits your account, setting up alerts to your phone lets you do that.

Interested in enhanced control over your Synovus Visa debit or credit card? Take advantage of our exclusive mobile alert feature, Card Alerts. These give you the flexibility to set a specific dollar threshold of your preference and receive notifications each time a transaction surpasses this preset amount. You also can opt in for a range of other notification options, such as alerts for card-not-present transactions (online or over-the-phone payments), declined transactions, purchases at gas stations, and international transactions. By proactively customizing your alerts, you can stay one step ahead of fraudsters.


4. Telephone banking

If you can't get to a branch (or don't want to) but still want help from a real person, you can turn to telephone banking for automated help with certain transactions. Our customer service team is also available to help you long after your local branch is closed.

Of course, we're always happy to assist you in person at our branches, but we also want you to be able to bank wherever and whenever you want. Give us a call any time at 1-888-SYNOVUS (1-888-796-6887).

Important disclosure information

This content is general in nature and does not constitute legal, tax, accounting, financial or investment advice. You are encouraged to consult with competent legal, tax, accounting, financial or investment professionals based on your specific circumstances. We do not make any warranties as to accuracy or completeness of this information, do not endorse any third-party companies, products, or services described here, and take no liability for your use of this information.

  1. Jenn Underwood, Elizabeth Aldrich. "U.S. Consumer Banking Statistics 2023," updated March 24, 2023, accessed October 19. 2023. Back
  2. Statistic Research Department, "Forecasted number of digital banking users in the United States from 2021," published May 2, 2023 , accessed October 19, 2023. Back
  3. Statista Research Department, "Share of banked households using mobile banking as primary method to access bank account in the United States 2021, by age group," published April 28, 2023, accessed October 19, 2023. Back
  4. René Bennett. "Digital banking trends in 2023," published March 13, 2023, accessed October 19, 2023. Back
  5. National Cash Systems, "ATM Statistics," Accessed October 19, 2023. Back