Get ready for a better digital commercial banking experience arriving March 7.

Below are resources to help familiarize you with Synovus GatewaySM as well as recommended actions to help prepare for your upcoming transition from the Business Banking Center (BBC) or Business eBanking (BeB) to Synovus Gateway on Monday, March 7, 2022.

Watch for updates

This page is updated frequently with the latest Synovus Gateway migration information, tools, and training opportunities so be sure to check back periodically. Also watch for important updates we’ll share through online messaging and email leading up to March 7, so please add customercare@synovus-email.com to your contacts list.

Note: Training for Positive Pay, ACH, Wire Transfer, and Administration is available beginning February 22. Please register now.

Learn more about your transition to Synovus Gateway

Important Dates

14 February: Deadline to verify contact information to ensure receipt of communications and Gateway access information

Last day to update your contact information in the BBC or BeB, delete inactive user information, and purge templates no longer in use. Note: To update contact information within BeB, navigate to Administration > Self Administration > Manage Contact Preferences (See the BeB Contact Update Quick Reference for additional detail)

27 February: Bill Pay deadline to schedule transfers and payments

Last day to schedule Bill Pay transfers and payments through the BBC or BeB (9 p.m. ET cutoff).

28 February: Verify receipt of Gateway Login ID

If you have not received your login ID by February 28, please call Customer Care at 1-888-SYNOVUS (796-6887) and say “Gateway.”

4 March: Deadline for completing actions outlined on the Readiness Checklist to prepare. BBC and BeB access deactivated at 6 p.m. ET as we transition your accounts and history.

7 March: Navigate to synovus.com and log in to Synovus Gateway using instructions outlined on the Readiness Checklist and the Synovus Gateway Login ID provided to you via email to get started.

Get prepared for the transition by March 4

Get trained

Prepare for your migration to the new Synovus Gateway digital commercial banking experience by joining our virtual orientation series. We’ll prepare you to get up and running with your new treasury management portal for Positive Pay, ACH, and Wire Transfer. BBC or BeB administrator? You won’t want to miss the administration orientation created just for you. Sessions available February 22-March 3. Visit synovus.com/gatewaytraining to reserve your spot today.

Readiness Checklist

Please complete the recommended actions outlined on the Readiness Checklist by March 4 to ensure your business is prepared.

Enhancement Summary

Review the Enhancement Summary for at-a-glance Information that you need to know, including an overview of new features and functions that will be available to you with Synovus Gateway.

Transition Guide

Review the Transition Guide for comprehensive details and FAQs about your new digital banking experience.

Get familiar with your new digital banking experience

Digital Demos

Access synovus.com/gatewaycommercialresources for interactive demos, recorded training, and user guides to learn about frequently used online and mobile features, including how to log in. Be sure to bookmark the site for future reference.

Other things to know

New Soft Tokens for ACH and Wire payment transaction authorization

Hard tokens will be replaced by soft (digital) tokens. While token authentication will not be required at log in, authentication will be required for transaction authorization. If you authorize ACH or Wire payments, download the Symantec VIP Access Manager app and register your token. This is a critical step that must be completed to avoid uninterrupted payment authorization. See the Symantec VIP Token Guide for download and registration instructions.

Note for Bill Pay Administrators – Synovus Gateway Bill Pay eBill set up requirement

If you currently use Bill Pay, your service will be enhanced with Synovus Gateway Bill Pay. Recurring payment models, single scheduled payments, and payees will be migrated. However, the deadline for scheduling bill payments within the BBC and BeB is February 27 (9 p.m. ET) to ensure transition. Upon initial log in March 7, Bill Pay Administrators will need to set up designated eBills within Gateway. See the Bill Pay Get Started Guide for instructions.

Use additional Treasury Management services?

See the Transition Guide and Treasury Management and Payment Solutions FAQ for detailed information about your enhanced experience.

Have questions? We’re here to help.

Call Synovus Customer Care at 1-888-SYNOVUS (796-6887) and say "Gateway."

Important disclosure information:

  1. The Synovus Gateway mobile application requires your mobile service provider’s data and/or text plan. Message and data rates may apply. Back