Videos to get you started

Click below for step-by-step videos to learn about frequently used digital commercial banking features.

User guides for online services

Synovus Gateway Comprehensive User Guide
Synovus Gateway System Requirements Guide 
Synovus Gateway ACH User Guide
Synovus Gateway Positive Pay User Guide
Synovus Gateway User Management Guide
Synovus Gateway Wire Transfer User Guide
Synovus Gateway QuickBooks User Guide
Synovus Gateway Symantec VIP Token User Guide
Synovus Gateway Bill Pay Get Started Guide
Synovus Gateway Escrow Sub Account User Guide Guide
Synovus Gateway Tax Payment User Guide

 

Synovus Gateway Remote Deposit

Administrator Guide: Synovus Gateway Remote Deposit
Synovus Gateway Remote Deposit Quick Reference Guide

 

Remote Express Deposit

You may receive a browser notification or 64 bit error message. If so, please see Remote Express Deposit WebScan Troubleshooting and Installation Guide for instructions to get up and running with Remote Express Deposit within Gateway.

Need to update your driver to support RED Web use with Windows 11? See the WebScan Driver Installation Guide to complete the required driver update to get started.

Need to update your driver to support Commercial Capture Xpress (CCX) use with Windows 11? See the CCX WebScan Driver Installation Guide to complete the required driver update to get started.

 

Synovus Accelerate AR

Synovus Accelerate AR Lockbox User Guide

 

Additional documentation

Treasury Management Services Master Services Agreement
NACHA Return Reason Codes
NACHA Change Codes (NOCs)
NACHA File Format Guide
Gateway Treasury Tips and Best Practices
International Wire Transfer Tip Sheet

 

Have questions?

Contact Synovus Customer Care at 1-888-SYNOVUS (796-6887).

 

Recorded Orientation Webinars

Please see recorded Gateway orientation sessions below addressing ACH and Wire Transfer, Positive Pay, and Administration. For step-by-step how to videos covering specific service modules, scroll to the top of the page.

Synovus Gateway ACH and Wire Orientation Recording


Synovus Gateway Positive Pay Orientation Recording


Synovus Gateway Administration Orientation Recording