Videos to get you started

Click below for step-by-step videos to learn about frequently used digital commercial banking features.

User guides for online services

Synovus Gateway Comprehensive User Guide
Synovus Gateway System Requirements Guide 
Synovus Gateway ACH User Guide
Synovus Gateway Positive Pay User Guide
Synovus Gateway User Management Guide
Synovus Gateway Wire Transfer User Guide
Synovus Gateway QuickBooks User Guide
Synovus Gateway Symantec VIP Token User Guide
Synovus Gateway Bill Pay Get Started Guide
Synovus Gateway Escrow Sub Account User Guide Guide
Synovus Gateway Tax Payment User Guide


Synovus Gateway Remote Deposit

Administrator Guide: Synovus Gateway Remote Deposit
Synovus Gateway Remote Deposit Quick Reference Guide


Synovus Accelerate AR

Synovus Accelerate AR Lockbox User Guide


Additional documentation

Treasury Management Services Master Services Agreement
NACHA Return Reason Codes
NACHA Change Codes (NOCs)
Gateway Treasury Tips and Best Practices


Have questions?

Contact Synovus Customer Care at 1-888-SYNOVUS (796-6887).


Recorded Orientation Webinars

Please see recorded Gateway orientation sessions below addressing ACH and Wire Transfer, Positive Pay, and Administration. For step-by-step how to videos covering specific service modules, scroll to the top of the page.

Synovus Gateway ACH and Wire Orientation Recording

Synovus Gateway Positive Pay Orientation Recording

Synovus Gateway Administration Orientation Recording