Fraud Alert: New smishing attempt

Synovus is aware of fraudulent text messages targeting customers of Synovus, as well as customers of other financial institutions. Known as “smishing,” these messages are attempts to steal personal information from the recipient via SMS (text) message.

Please do not respond to the messages or provide personal information of any kind. Unless you replied to the message, you do not need to report it to Synovus.

Synovus will never contact you via phone, text, or email requesting personal information. Do not reply to text or email messages requesting personal information including your Social Security Number, credit or debit card numbers, or username and password. If a caller requests this information, hang up and contact the bank through a trusted number to verify the request.

Here are some sample messages:

If you received this message and replied…

Please contact Synovus as soon as possible for assistance.

 

If you received this message and didn’t respond…

We appreciate your vigilance in protecting yourself against fraud. And, thank you to all of the customers who also took a moment to report this to us and/or your mobile provider. There is no additional action required.

 

Educate yourself

Our Personal Resource Center features a collection of stories and resources to help you learn more about protecting yourself from fraud. Here are a few articles you should read:

Learn more