Learn
What Is a Digital Wallet?
Books, music, pet photos — it's amazing what has been digitized in the last few decades. Today, even wallets have gone digital. Here's a look at how digital wallets work and why you should consider using one.
What Is a Digital Wallet?
A digital wallet (also known as a mobile wallet) is a tool or service that lets you perform financial transactions electronically. Rather than relying on a physical wallet full of plastic, you can easily store your bank account, debit card, and credit card information in a digital wallet on your smartphone.
Used in conjunction with mobile payment systems, all you have to do is wave your phone in front of a reader and pay for a purchase in a snap. Some of the most well-known and widely used digital wallet services to choose from: from, including: Apple Pay®, Cash App, Google Pay™, Venmo, Zelle® and Samsung Pay.1
Benefits of Using a Digital or Mobile Wallet
According to McKinsey’s 2022 Digital Payments Consumer Survey, almost 90% of American adults are using some type of digital payment system.2 In fact, a 2023 survey by Forbes Advisor found that more than half of American adults use digital wallets more often than traditional payment methods.3
But why would you choose to go digital when your trusty leather wallet has served you perfectly well? There are two major benefits to opting for the digital version.
- Convenience: One of the biggest benefits of using a digital wallet is convenience. Not only can you store all your debit and credit card information on your smartphone, but you can even keep store loyalty cards and online coupons in your digital wallet, eliminating the need to carry all these items around.
- Safety: If you lose your physical wallet, you have to go through the process of canceling credit cards and checking your statements for fraud. Plus, if you had any cash on you, it's gone for good. On the other hand, a digital wallet protects all your financial information behind a password. Of course, you need to follow proper security protocol for your smartphone (more on that below).
A digital wallet safely and securely stores your bank account, debit card, and credit card information all in one place.
How to Use a Digital or Mobile Wallet
To get set up with a digital wallet or mobile wallet, you'll first need to select and download an app, such as Apple Pay, Google Pay™ or Zelle, for example. The app will assign special digital card numbers for each of the debit and credit cards you link up, which are specific to your app and device only.
You'll also need to set up a single password for your digital wallet that grants you access to all your payment options. There's no need to memorize any information other than this password — if you're worried about forgetting it, write it down and keep it somewhere secure such as a home safe or password manager — never in your wallet or on your phone.
To make a purchase or use a coupon with your digital wallet, look for merchants that feature a contactless payment symbol or that accept payments via your particular app.
Keeping Your Digital Wallet Safe
In many cases, using a digital wallet can be safer than carrying a physical one — but only if you follow certain precautions. Here are a few simple things you can do to keep your digital wallet safe.
- Secure your phone. It's always a good idea to secure your phone to in case it's ever lost or stolen, especially if you're using a digital wallet. Enable fingerprint authentication or a password to unlock your phone — or both. You can set your phone to ask for a password (or fingerprint) after a certain amount of inactivity. For the highest security, set that time to be short, maybe just a minute or two.
- Use two-factor authentication. For every financial app you set up, be sure to enable two-factor authentication. It takes time to set up, and it's a bit of extra effort to log into your accounts, but the time and effort is worth it for the security and protection it offers. Learn more on how to set up two-factor authentication and why it matters.4
- Never use public Wi-Fi. Even if your phone security is tighter than Fort Knox, your sensitive financial information is still vulnerable to hackers if you use open or unsecured public Wi-Fi networks.
- Set up account alerts. To be on the safe side, it's a good idea to monitor your account activity and keep an eye out for any suspicious transactions. An easy way to stay ahead of potential fraud is setting up text alerts from your bank. For instance, you can receive a text any time a purchase for more than $50 is made.
- Keep your devices and software up to date. According to digipay.guru, this is one of the best ways to protect your digital wallet.5 So, how do you do this? First, you need to regularly update your operating system, phone firmware, wallet software, and internet browsers. Doing so ensures you fix known vulnerabilities soon after they're found. Next, you should also run regular antivirus scans to look for potential malware or viruses that log your keystrokes.
Important disclosure information
- Louis Thompsett, "Top 10: Digital Wallets," FinTech Magazine. Published May 1, 2024. Accessed August 12, 2025. Back
- McKinsey & Company, "Consumer trends in digital payments," published October 21, 2022. Accessed August 12, 2025. Back
- Amanda Claypool, "Digital Wallet Consumer Preferences: Trends and Statistics 2023," Forbes Advisor. Published August 25, 2023. Accessed August 12, 2025. Back
- Jason Cipriani and Alexandra Garrett, "Google signs up 150 million people for two-factor authentication: What it is, how it works," CNET. Published October 7, 2021. Accessed August 12, 2025. Back
- digipay.guru, "Best Practices for Advanced Digital Wallet Security," published September 1, 2023. Accessed August 12, 2025. Back
Do you have questions or ideas?
Share your thoughts about this article or suggest a topic for a new one