Synovus takes the security of its customers very seriously, whether it be online or in person.
However, there are a few things you can do to increase your chances of having a successful visit
to one of our branches. When engaging with one of our branches:
Stay alert and stay in tune with your surroundings. Look out for suspicious people. Do not
leave items in your vehicle, especially in plain sight. Do not text or take phone calls while sitting
in the parking lot. It’s best to do your business and get in and out.
Lock your doors and keep your keys in your hand, even if you are just going to the ATM
quickly. This leaves enough time and opportunity for a criminal.
Vary your schedule when visiting a branch, especially to make deposits. Thieves love
predictable schedules, and it makes you an easier target. Don’t advertise out loud to others
when you are making deposits. You never know who could overhear you.
Make frequent deposits. The more frequent your deposits, the less cash you have on hand at
any given time. Don’t store currency at your place of business that is not needed for daily
Use the drive-through to your advantage. Synovus can conduct a variety of transactions
through the drive-through. You can also utilize drive-up night drop services. Not sure what
transactions you can conduct in the branch drive thru? Ask your branch team member.
Use non-descript containers when carrying currency. Try carrying your currency to and from
your business or to and from the bank in a laptop bag or briefcase, and not a cash envelope.
Prepare before your visit. Have your account number, deposit slip or loan coupon ready before
entering the bank, and any other additional paperwork or materials you might need to do your
Report something suspicious to law enforcement. If you see something that makes you
uncomfortable, report it.
You can also log on to My Synovus 24/7 to do a variety of transactions, including deposits, bill
pay, transfers, and more.
Synovus Treasury Services
For business customers, there are several convenient options for securely depositing funds and
receiving change orders. We strongly encourage all business customers to take advantage of
these services to reduce risk exposure and ensure everyone’s safety.
Use remote deposit capture services. Services like Remote Express Deposit, Synovus Gateway
Remote Deposit, and Gateway Mobile Deposit are available to you. These services are offered
remotely, and will help you avoid unnecessary trips to a branch. Simply scan checks and submit
them for deposit from the convenience of your business location using a desktop scanner.
Use Remote Vault Deposit when transporting large sums of currency. For cash-intensive
businesses, this can greatly help reduce unnecessary risk, especially during the holidays. With
Remote Vault Deposit, an armored courier will collect your cash deposits through scheduled
pick-ups. It will be securely transported to our processing facility to credit to your Synovus
Take advantage of Commercial Change Order Services. This service ensures you have the coin
and currency on hand that you need for any transactions. You can place an order online or over
Familiarize yourself with our digital banking services. Synovus supports your business’ daily cash
management needs such as transferring funds, viewing activity, ACH transactions, loan and line
of credit transfers, and more using your Synovus digital banking portals like BIB, BeB, BBC, and
For more information on ways to protect yourself and your business, speak with your banker
or call us at 1-888-SYNOVUS.
Important Disclosure Information
This content is general in nature and does not constitute legal, tax, accounting, financial or investment advice. You are encouraged to consult with competent legal, tax, accounting, financial or investment professionals based on your specific circumstances. We do not make any warranties as to accuracy or completeness of this information, do not endorse any third-party companies, products, or services described here, and take no liability for your use of this information. Diversification does not ensure against loss.
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