We’ve enhanced your 888-SYNOVUS experience.

Whenever you call 888-SYNOVUS, you’ll speak with Jamie, your new interactive virtual assistant. Jamie’s job is to make your Synovus Customer Care experience simpler and faster.

 

You’ll like what’s improving.

 

Get help from Jamie without number prompts or the need to remember specific words. Just use simple phrases like “What’s my balance?” or “I need to transfer funds between my accounts” and Jamie will get you the help you need without having to speak to an agent.

Help Jamie help you. We’ve added new ways to verify your identity based on information you’ve already provided. Help us help you by making sure your account information is up to date. Online banking, 888-SYNOVUS, and our branches all offer easy ways to update your information.

A faster and more convenient banking experience. Jamie can help you with multiple Synovus accounts without having to enter each account number. He may also ask follow-up questions to help get you to the information you need, or if you have to speak with someone, he’ll get you to the right person once he knows why you’re calling.

Don’t waste your time on hold. If the nature of your call requires speaking to an agent and an agent is unavailable at that time, Jamie will hold your place in line. Then, we’ll promptly call you back once it’s your turn.

 

Jamie’s got this!

Not only is he helpful, Jamie is also smart. He’ll learn more about your interactions with us to better understand how to help you when you call. For additional information, see our Frequently Asked Questions.

Things Jamie can help with:

  • Checking your account balances.
  • Reviewing your account activity.
  • Confirming your last deposit.
  • Changing your address.
  • Transferring funds between your accounts.
  • Changing the PIN on your debit card.

 

You have options when you need us.

We never stop looking for ways to make banking with us easier. Calling 888-SYNOVUS is just one way we’re here for you. Log in online, visit an ATM, or stop by one of our branches to get the information or help you need.