Synovus Internet Privacy Statement

Effective Date:  January 12, 2017

 

This website, www.synovus.com ("Site"), is owned and operated by Synovus Bank on behalf of itself and its affiliates (collectively “Synovus,” “we” or “us”).

 

Your privacy is important to us. This Synovus Internet Privacy Statement (“Privacy Statement”) describes the information we collect, why we collect it, and what we do with the information we collect from or about you through this Site. This Privacy Statement does not apply to third-party sites linked to the Site or information collected from you off line. 

 

Information that we receive on this Site from Synovus individual (non-business) customers is covered under the Synovus Privacy Notice available here. If this Privacy Statement and the Synovus Privacy Notice conflict or are inconsistent, then the Synovus Privacy Notice applies to the extent of the conflict or inconsistency. 

 

The Site is intended for U.S. residents who have  reached the legal age of majority (age 21 in Mississippi, age 19 in Alabama and Nebraska and age 18 in other states and Washington, D.C.). You are not authorized to access and use the Site if you are located outside the U.S. or are younger than the age of legal majority. 

 

This Privacy Statement is incorporated into and made a part of the Synovus Website Terms of Use (“Terms of Use”).  If you have not done so already, please also review the Terms of Use.

 

If you do not agree with any part of this Privacy Statement or our Terms of Use, then please do not use www.synovus.com.

 

How We Define Personal Information

For purposes of this Privacy Statement, “Personal Information” means any information that identifies you as a specific person.  For example, Personal Information includes your name, address, phone number, fax number, email address and Social Security number.  Personal Information also includes information that does not directly identify you but when combined with other information identifies (or can be used to identify) you. 

 

How We Collect and Use Your Personal Information 

How we collect information from you depends on how and why you use the Site. Synovus collects information in the following ways:

 

When You Give Synovus Information: When you create an account, we ask you for Personal Information such as your name, email address, telephone number and credit card number and associated security code when you subscribe to our auto-delivery service. Certain Site pages require users to provide contact information (such as name and e-mail address), demographic information (such as ZIP code), financial information (such as credit card number) and other similar information. If you sign up for emails about Synovus’ latest news and new products, we collect the email address that you give us. We also collect feedback, questions and information that you provide to us for customer support.

 

When You Use the Site: We collect information about how and when you use the Site:

 

Through Server Logs: A server log is a list of the activities that a server performs. Synovus’s servers automatically collect and store in server logs, your search queries, Internet Protocol (IP) address, the date and time of your request and referral URL, and certain cookies that identify your browser or Synovus account. 

 

From Your Computer: We collect information about your computer, such as operating system version and browser type.

 

Through Cookies and Similar Tools: We use cookies and similar technology to automatically collect information about you when you use the Site. Please read the “How We Use Data Collection Tools” section (below) to learn more about how Synovus uses these tools.

 

From Other Sources: Synovus collects information about you from third parties:

 

When you Connect with Social Media through the Site: The Site links to social media platforms through “plug-ins” (e.g., Twitter and LinkedIn buttons). When you are logged into your social media account and access the Site, we may (depending on your settings) automatically receive information (including Personal Information) from the social media platform.  Synovus collects and uses this information for the purposes described in this Privacy Statement or at the time the information is collected.

 

From Third Parties: Synovus may from time to time supplement the information that we collect from you with information from third parties. We may combine the third-party information with information that we already have from or about you.

 

Through Service Providers: Third parties that assist us with our business operations also collect and use information (including Personal Information) through the Site and also may share the collected information with us. For example, our service providers collect and share information with us to analyze the performance of the Site and detect and prevent fraud.

 

Synovus uses your Personal Information as described in this Privacy Statement and for any other purpose that we disclose when we collect your Personal Information. Synovus uses Personal Information to:

 

  • identify you when you access and use the Site and  personalize your experience of the Site;

  • respond to your inquiries and fulfill your requests for information, products or services;

  • verify your identity;

  • deliver advertisements and marketing communications to you;

  • help us understand the types of products and services that interest you and present you with offers for them;

  • provide you with  important notices about our products or services and policies or other administrative information;

  • evaluate your eligibility for products or services;

  • allow you to use financial planning tools available on the Site;

  • consolidate your financial account information at one online location;

  • conduct data analysis, identify usage trends and determining the effectiveness of promotional campaigns;

  • develop and improve the Site and our products and services;

  • detect and prevent fraud;

  • comply with applicable laws and regulations and legal process and law enforcement requirements; and

  • enforce the Terms of Use and our other contracts with you.

How We Use Data Collection Tools

Cookies, pixel tabs (also known as web beacons, flash cookies and clear GIFs) and similar technology (“Data Collection Tools”) help Synovus automatically collect information about you when you use the Site.

Cookies are small text files that are sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about your computer, such as user settings, browsing history and activities conducted while using the Site.  Synovus uses two different types of cookies:

  • “Session” cookies track the way you click through the Site during a single visit.  Session cookies are deleted when you close your browser.  We use session cookies to track the date and time you access the Site, what pages you viewed and how long you spent on the Site.

  • “Persistent” cookies enable us to remember you when you return to the Site.  Your web browser will send cookie information from your previous visits back to us when you re-access our site.  Persistent cookies remain on your computer after you close your browser until you delete them.

 

A web beacon (also called a pixel tag or clear GIF) is a piece of computer code that enables us to monitor user activity and website traffic.

 

Data Collection Tools record how long you spend on various webpages, which webpages you view, your search queries, the products you viewed, error and performance reports, your IP address, your browser type, time zone and language settings and operating system.  Data Collection Tools also help us with fraud prevention and detection.

 

Some web browsers provide settings that allow you to control or reject cookies or to alert you when a cookie is stored in your browser. If you set your browser to refuse to accept cookies, you may not be able to use certain Site features, access some of our online services or apply for a credit card.

 

Synovus also uses analytics services, such as Google Analytics, to collect information.  Generally, analytics services do not identify individual users.  Many analytics services allow you to opt out of data collection.  For example, to learn more about Google Analytics practices and to opt out, visit www.google.com/settings/ads or download the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout

 

How We Respond to Do Not Track Signals

Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked.  If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser’s user.  Not all browsers offer a DNT option and DNT signals are not yet uniform.  For this reason, many website operators, including Synovus, do not respond to DNT signals.

 

How  We Share Personal Information 

We may share Personal Information collected through the Site as follows.

 

Affiliates: Synovus shares Personal Information within Synovus’s corporate family for the purposes described in this Privacy Statement and as required by law.

 

Service Providers: Synovus shares information with Synovus’s third-party service providers that help us operate the Site, provide Synovus products and personalize your experience on the Site. Other service providers help us with payment card processing, sending emails, order fulfillment, conducting advertising, providing customer service or product support, industry benchmarking, consumer analysis, market research and administering promotions.

 

Corporate Transactions: Synovus may share and transfer Personal Information if Synovus is involved in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control by Synovus or any affiliated company (in each case, whether in whole or in part).

 

Other Lawful Disclosures: Synovus also shares information: (i) as permitted by law; (ii) if we determine that disclosure of specific information is necessary to comply with the request of a law enforcement or regulatory agency or other legal process; (iii) to protect the rights, privacy, property, interests or safety of our company or our affiliates, customers, business partners, employees or the general public; (iv) to pursue available remedies or limit the damages; (v) to enforce Synovus’s Terms of Use; and (vi) to respond to an emergency.

 

How We Protect and Store Information

Synovus takes precautions intended to help protect information that we collect and store; however, any transmission to us is at your own risk, and we expect that you will use appropriate security measures to protect your information.

You are responsible for maintaining the security of your account credentials and other authentication involved in obtaining access to password-protected or secure areas of the Site.  Synovus will treat access to the Site through your account credentials as authorized by you.  Unauthorized access to password-protected or secure areas is prohibited and may lead to criminal prosecution.  We may suspend your use of all or part of the Site without notice if we suspect or detect any breach of security.  If you believe that information you provided to us is no longer secure, please notify us immediately using the contact information provided below.

 

We retain information for as long as necessary to fulfill the purposes for which you provided the information, to comply with legal obligations, to resolve disputes, to enforce agreements and similar essential purposes.

 

Linking to Other Sites

Synovus may provide links to sites operated by unrelated third parties, such as companies that provide services for us, such as providing checks, or merchants, who may offer products, such as tax preparation software, in which we think you may have an interest.  Please note that when you link to the site of an unrelated third party, the Synovus Internet Privacy Statement no longer applies.  You should read the privacy policies of those third parties to understand how they handle information.

 

How Can I Correct or Delete My Personal Information? 

If you would like to correct or delete Personal Information, please send us an e-mail with your request to info@synovus.com or send us a letter to P.O. Box 120, Columbus, GA 31902.  Synovus reserves the right to request that you provide information that will enable Synovus to confirm that you have the authority to correct or delete the Personal Information that you want corrected or deleted. Synovus will use reasonable efforts to correct your Personal Information but may not be able to correct Personal Information shared with third parties.

 

Children’s Privacy

The Site is not directed to or intended for use by minors. Consistent with the requirements of the U.S. Children’s Online Privacy Protection Act, if we learn that we have received any information directly from a child under age 13 without his or her parent’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the Site and subsequently will delete that information.

 

Notice to California Residents

California Code Section 1798.83 permits individual California residents to opt-out of Synovus’s disclosure of Personal Information to third parties for their direct marketing purposes. Synovus currently does not disclose Personal Information to third parties for their direct marketing purposes.

 

Changes to the Synovus Internet Privacy Statement

The Effective Date of this Privacy Statement is set forth at the top of this webpage. We reserve the right to change this Privacy Statement as business needs require. If we make material changes to the way we use Personal Information, we post a notice about the changes prominently on the Site in advance so that you have an opportunity to discontinue your use of the Site. Your continued use of the Site after the Effective Date constitutes your acceptance of the amended Internet Privacy Statement. The amended Internet Privacy Statement supersedes all previous versions.

 

How to Contact Us

If at any time you have questions about the Synovus Internet Privacy Statement, please contact us at info@synovus.com or by mail to Synovus Bank at P.O. Box 120, Columbus, GA 31902.

 

© 2017 Synovus Bank