Learn how to spot security incident red flags

  • If you look or listen carefully, many attempted scams contain red flags that something is wrong. Learning the common red flags can help prevent you for inadvertently divulging sensitive personal information to scammers.
  • You're contacted by someone who says they are from Synovus, but they don't have basic information about you that you would expect us to have. Examples include your social security number, your account number, or your mailing address.
  • You receive a phone call from someone claiming they are from Synovus, but something doesn't sound right. For example, they might mispronounce “Synovus” or they may not know the name of the city where we’re based (Columbus, GA). Or they may sound like they’re calling from a noisy call center, which Synovus would never do. 
  • Synovus will only rarely reach out to a customer by phone or email – and only if there is a very specific question or issue with your account. If the caller is not describing an issue that is specific to you and your account, it’s not Synovus calling.
  • One way that hackers gain access to your account information — such as account number and PIN or password — is by hacking a website and redirecting you to a similar-looking website with a similar URL. Before you enter sensitive data online, be sure that you are truly on the Synovus website. The beginning of the URL should read https://www.synovus.com/ … If you see something different at the top, for example http://bank.synovus.com/ …, close your browser and immediately report it to Synovus.
  • Another way that scammers get access to your account information is by sending you an email that contains a link to a fraudulent page, where you are asked to input your user id and password. Some tip-offs that the link or the email are not valid include:
    • A sender address that does not end in @synovus.com (instead, it might be something like @bank.synovus.com)
    • The email contains typos or feels generic
    • The link is not to a page that begins with https://www.synovus.com/
  • If you have any questions about whether or not a call, email, or text is legitimately from Synovus, do not disclose any personal information (address, password, email address, account number, birthday, etc.). Instead, call Synovus using the number on our website or on the back of your credit card.

How can you tell if your account has been compromised?

  • While some forms of fraud don’t initially target individuals directly (think of the massive Equifax breach of 2017), fraudsters do often reach out to individuals to get them to disclose sensitive personal information, which they then use to gain unauthorized access to their accounts.
  • If you accidentally disclose your personal information to a scammer, you may not know it until you see signs of unauthorized access to one or more of your bank accounts or credit cards.
  • You may receive an email or call from Synovus alerting you to unusual activity on your account.
  • You may receive an email or text from your bank alerting you that some information on your account (such as your mailing address or password) has been changed.
  • You may see charges or withdrawals on your account that you don't recognize.
  • If you believe your account has been compromised, call Synovus as soon as possible at 1-888-Synovus (1-888-796-6887).