What we do to protect you
- Secure your information by using firewalls, anti-virus software, application security, and monitoring for intrusions and fraudulent activity.
- Use 256-bit TLS (Transport Layer Security) encryption to keep your information safe when you access your account and perform transactions.
- Have “strong authentication” for our digital banking products, meaning in addition to requiring your username and password for sign in, they require additional authentication to verify your identity.
- Implement a strong Customer Due Diligence program to protect our customers, our company and the public at large. Learn more.
- Require a security token at login for Business Internet Banking because users typically perform higher dollar transactions and have an increased risk of fraud.
- Implement rigorous security standards that meet or exceed federal government security requirements.
How to protect yourself from identity theft
- Keep your home network safe by installing anti-virus software and firewalls, and make sure you install the most recent security updates for the software on your computer. Don’t connect to insecure wireless networks or “hot spots” when performing sensitive online activity.
- If you’re a small business owner, there are steps you can take to protect your business and your customers.
- Don’t use obvious passwords and pins and don’t share your log in information
- Beware of phishing and vishing. Phishers get information by tricking you into responding to an email or into visiting a fake web site. Vishers steal sensitive information over the phone. Beware of emails that have links and require immediate action or request sensitive information, and don’t share any personal information over the phone—even if you believe you recognize the number. Hang up and call the institution directly at the number on their website.
- Small business owners should learn to recognize business email scams as well.
- Shred personal and business documents before trashing them.
- Check your account balances regularly, daily if possible. My Synovus digital banking offers convenient ways to stay on top of your account activity. Our ATMs and touchtone banking also offer the option to check your balance. Business owners and managers can also check in on account activity frequently with the Business Banking Center.
- Keep track of your credit by getting a free copy of your credit report from annualcreditreport.com.
What to do if you’re a victim
- Call us at 1-888-SYNOVUS if you believe your Synovus card or account is impacted.
- As a victim of identity theft, know your rights. Click here to view those rights and learn how to report identity theft.
- Contact financial institutions or creditors for any accounts or cards that might have been impacted by the fraud or identity theft. Make sure to follow up in writing.
- Have Equifax, Experian, and TransUnion place a "fraud alert" on your file. Also, ask them to include a statement asking creditors to obtain your permission before opening any new accounts in your name.
- Be sure to contact other agencies, such as the Social Security Administration, Federal Trade Commission and others, as appropriate.
- Review your credit reports regularly.
- File a report with the police. Keep a copy in case creditors request it.
- Contact your broker, account manager, the Securities Exchange Commission, NASD and/or Securities Regulator if you think someone has tampered with your securities investments or brokerage account.
- Complete the Customer Security Incident Reporting form if you believe you have discovered a potential security concern regarding any Synovus products.
For more tips on financial safety and security, visit our Personal Resource Center.