Orlando Lockbox Facility Relocating to Tampa Effective April 3; P.O. Box Address Changes

To centralize processing and better accommodate volume, the Orlando Lockbox facility in Longwood, Florida will relocate to Tampa effective April 3, 2023. Below is everything you need to know about this change.

New address for overnight mail processing

Below is the new Tampa facility address for FedEx/UPS overnight mail processing:

401 Commerce Blvd
Oldsmar, FL 34677

New P.O. Box address for remittance receipt to be issued

Your assigned P.O. Box address used for Lockbox remittance also will change as of April 3. Your Synovus representative will provide the new address via email. If you do not receive your new P.O. Box by March 27, please contact Synovus Customer Care at 888-SYNOVUS (796-6887) and say “Lockbox.”

Mail forwarding to remain in place through August 31

Please note, mail will be delivered by courier from your Orlando remittance address to your new Tampa P.O. Box through August 31, 2023, to prevent interruption to receivables processing. Template communications are provided below to assist you in notifying remitters of your new organizational P.O. Box address.

Synovus Accelerate AR Lockbox Tools and Resources

Address Change Template Communications – The communication templates below are provided to help simplify sharing of your organization’s new P.O. Box address to your remitters.

  • Template Letter to support notification of new remittance address before April 3.
  • Template Letter to support notification of new remittance address April 3 and after.

Synovus Accelerate AR Console User Guide – A comprehensive user guide to support your use of Lockbox services.

Synovus Gateway Digital Commercial Resources – A permanent site at synovus.com/gatewaycommercialresources housing all Synovus Gateway related tools and resources, including those related to Synovus Accelerate AR Lockbox and the Synovus Accelerate AR Suite.

Have questions? We’re here to help.

If you have questions or need assistance, contact your Relationship Manager, Treasury Management Consultant, or call Synovus Customer Care at 888-SYNOVUS (796-6887) and say “Lockbox.”

Important disclosure information

This service is provided by a third-party service provider (“Vendor”). Synovus Bank and the Vendor are independent and unrelated companies. By establishing this service, you agree to accept the terms and conditions of the Vendor.