Orlando to Tampa Mail Forwarding Extended through November 30, 2023

To prevent interruption to receivables processing following your organization’s Lockbox move, mail has been delivered by courier from your Orlando remittance address to your Tampa P.O. Box since April 3. Courier delivery will end on November 30, 2023, and mail to the Orlando P.O. Box will be designated as Return to Sender.

Please ensure your remitters have your current organizational P.O. Box address. A template communication is provided below to assist you in notifying those remitters who have not already updated your address. Should your organization have multiple Tampa P.O. Boxes, please ensure your remitters have all current addresses for remittances. There will be no courier extension beyond November 30.

Synovus Accelerate AR Lockbox Tools and Resources

Address Change Template Communication – The communication template below is provided to help simplify sharing of your organization’s Tampa P.O. Box address to your remitters.

  • Template Letter to support notification of new remittance address April 3 and after.

Synovus Accelerate AR Console User Guide – A comprehensive user guide to support your use of Lockbox services.

Synovus Gateway Digital Commercial Resources – A permanent site at synovus.com/gatewaycommercialresources housing all Synovus Gateway related tools and resources, including those related to Synovus Accelerate AR Lockbox and the Synovus Accelerate AR Suite.

Have questions? We’re here to help.

If you have questions or need assistance, call Synovus Customer Care at 888-SYNOVUS (796-6887) and say “Lockbox.”

Important disclosure information

This service is provided by a third-party service provider (“Vendor”). Synovus Bank and the Vendor are independent and unrelated companies. By establishing this service, you agree to accept the terms and conditions of the Vendor.