Recovering from Hurricane Sally together
As you recover from Sally’s impact over the coming weeks, our thoughts are with you – our friends, family, and neighbors. We understand everyone is impacted differently by events like this, and we're available to you at 1-888-SYNOVUS (1-888-796-6887) to discuss your unique situation. Here’s how we are prepared to assist you:
- Synovus fees will be waived when customers use other banks’ ATMs in affected areas for 15 days (fees charged for withdrawals from September 15 - September 30).
- Impacted Synovus customers will not be charged to cash checks issued by FEMA.
- Credit card payment relief is available. Call us at 1-888-SYNOVUS and say “personal credit card” or “business credit card” to discuss your options.
- If you have questions about your mortgage payments, please contact Mortgage Customer Service at 1-800-803-0803.
- Loan payment relief is available. Please contact your banker directly or call us at 1-888-SYNOVUS.
Branch availability
Our branches are open*, and our team is ready to serve. Not only have our locations reopened following the storm, we are now welcoming customers back into our branch lobbies. We’ll need to limit traffic in the branch to adhere to the CDC’s social distancing guidelines so plan ahead and make an appointment if you can.
*Our Ft. Walton Beach, FL branch located at 71 Beal Pkwy NE is closed indefinitely.
Access on-the-go options
Online, Mobile, Touchtone, and ATM Banking all offer easy ways to check balances and transfer funds should you need to access your account on-the-go or send money to a loved one.
