Team Member Engagement

We regularly conduct company-wide team member surveys to assess and measure engagement, identify what is working, and where opportunities exist for improvement.

Our most recent engagement score was 86%, well above the benchmark, an average based on 285 organizations representing more than 3.2 million employees in a wide range of industries and from over 80 countries.

At the division and department levels, a cross-functional action team defines top areas of focus companywide based on survey results. The team develops recommended solutions and helps ensure company accountability and resource availability for follow-up actions. The team also ensures clear tracking, measurement, and progress reporting to leadership and the full team.

Following the 2018 survey, a range of actions and solutions were put in place, including meet-the-leader features, executive market visits with listening sessions, and inclusion and diversity (I&D) networking events focused on connecting team members.

After the pulse 2019 survey, additional steps included weekly, unscripted executive management and team member touchpoints via WebEx with Q&A opportunities; establishment of a feedback committee to inform executive management about trends and opportunities impacting culture; a comprehensive communication strategy promoting values, purpose, and direction; and a leader toolkit to improve team members’ understanding of Synovus’ three-year strategy.

Previous survey results helped establish specific initiatives to improve the career experience at Synovus, including identifying growth opportunities, delivering career development training, making training more accessible, improving onboarding, and creating a sense of value among team members.

More recent results have led to a refocus on leadership development and career pathing; improving capabilities for sourcing internal candidates for open positions and making these opportunities more easily accessible to current team members; and evaluating PTO best market practices and Synovus’ competitiveness in that regard.