Team Member Engagement

We regularly conduct company-wide team member surveys to assess and measure engagement, identify what is working, and where opportunities exist for improvement.

Our most recent engagement score was 84%, well above the benchmark, an average based on 446 organizations representing more than 15.3 million employees in a wide range of industries and from over 80 countries.

At the division and department levels, a cross-functional action team defines top areas of focus companywide based on survey results. The team develops recommended solutions and helps ensure company accountability and resource availability for follow-up actions. The team also ensures clear tracking, measurement, and progress reporting to leadership and the full team.

The results from the 2021 survey show we’re in a healthy range regarding perceptions across all survey categories. The most favorable items included remote work, with a favorability score of 96%; ethics, with a favorability score of 86%; and manager relationships, with a favorability score of 86%. Change management saw the highest increase from our 2018 survey with a favorability score of 72%, up from 67% in 2018. The data also revealed team members continue to place a high value on the relationships they have with each other, their managers, and clients.

Previous survey results helped establish specific initiatives to improve the career experience at Synovus, including identifying growth opportunities, delivering career development training, making training more accessible, improving onboarding, and creating a sense of value among team members.

Following our 2021 survey, a range of actions and solutions will be put in place to address the top areas of opportunity—empowerment, growth and development, communication, reward and recognition, and resources and support.

As of September 2021, our overall turnover rate is 22%, and our average workforce tenure is eight years of service. Approximately 11% of our workforce has received a promotion (as of September 2021) consisting of 67% females and 31% people of color.