Logging into My Synovus

Here are the most important things you need to know about your first-time login to the My Synovus website3 or the mobile banking4 app:

  • You’ll use the same FCB online banking username to access My Synovus unless you hear from us separately.
  • You’ll need to use a temporary password to log in for the first time. You should have received a letter in the mail with your temporary password. If you did not receive your letter, please give us a call at 1-888-SYNOVUS (796-6887). After you log in using the temporary password, you’ll be prompted to create a password of your own choosing.
  • You must have a phone number on file with us that you can access easily during your first-time login. You won’t be able to log in to My Synovus if you are unable to receive a one-time passcode by voice call or text. Please note: A mobile number isn’t required but is recommended. Call us at 1-888-SYNOVUS to update your phone numbers.
  • You'll be able to log in to My Synovus through Synovus.com or the My Synovus mobile banking app beginning the afternoon of May 5.

Please refer to the Quick Start Guide for more information on accessing My Synovus for the first time or watch this video. Scroll down for more information on what's changing and staying the same and refer to our Frequently Asked Questions.

Get to know My Synovus

Watch these video tutorials to learn more about My Synovus.

Logging In

Your first login requires a couple of extra steps. Preview the process.

How to Pay Bills

Don't miss a beat - watch this video to know where to go to pay bills in My Synovus.

Alerts

Everything you need to know about managing account alerts.

Greatest Hits

An overview of My Synovus.

What’s changing

  • Password. You’ll need to use a temporary password to log in for the first time. You should have received a letter in the mail with your temporary password. If you did not receive your letter, please give us a call at 1-888-SYNOVUS (796-6889). After you log in using the temporary password, you’ll be prompted to create a password of your own choosing.
  • E-bills. All of your bill pay recipients will be available in My Synovus, but you’ll need to re-enroll in any e-bills you currently receive.
  • Payments & Transfers. When you make a transfer between Synovus accounts or you pay a bill, you will be asked to select where you are sending the money TO, then the account where the money will come FROM. Before submitting your payment or transfer, be sure to double-check that you’ve scheduled it from the correct account. Learn more about paying bills.
  • People Pay. My Synovus offers a similar person-to-person payments service through PopMoney5 with the added benefit of recurring and scheduled payments. Your People Pay history and contacts will not carry over to My Synovus, and you’ll need to complete a brief enrollment process to use PopMoney.
  • External transfers. With My Synovus, you can make transfers to and from accounts at other financial institutions.6
  • Mobile deposit.You will have a monthly limit based on the average daily balance in your checking account or the combined average daily balance of your checking, savings, or money market accounts. Your current limit will be displayed in the My Synovus mobile app, or you can read more about how limits are determined in the My Synovus Agreement.
  • Alerts. Your FCB alerts will be discontinued. My Synovus offers several alert options you can choose to receive by e-mail, text, push notification, or to your My Synovus messages inbox. Set up alerts through the Settings menu in My Synovus. Watch the video.
  • Categories. Categories won’t carry over from FCB online banking to My Synovus. My Synovus automatically categorizes transactions, and you can add custom categories.
  • Text banking. Text banking is not available from Synovus. Download the My Synovus app and use the Instant Balances feature for at-a-glance information on your accounts.
  • iPad app. An iPad app is not available for My Synovus. The My Synovus website is responsive and can be accessed on your iPad.
  • Quicken® or QuickBooks™. There are certain steps you’ll need to take before and after May 6 to reconnect your accounts. Additional information is available in our online FAQs.

What’s staying the same

  • Accounts. You’ll have access to all of the same accounts you have today in FCB online banking. And you will have 90 days of account history available just as you do today.
  • Bill pay. All of your bill pay recipients will carry over to My Synovus, and all scheduled and recurring payments will transition to My Synovus and take place as planned. Learn more about paying bills.
  • Internal transfers. All scheduled and recurring transfers will take place as scheduled.
  • Statements. You’ll be able to view up to 24 months of past FCB deposit account statements at My Synovus. If you need to see older statements, please visit your branch or call FCB Customer Care at 1-866-764-0006. You’ll continue to receive only electronic statements if you previously enrolled in e-statements with FCB.

Looking for more information?

Head to our FAQ and read all the details.

Your use of My Synovus online banking, mobile banking, and other account access services is governed by the My Synovus Agreement and Digital Banking Schedule of Fees and Charges.

Synovus Bank, Member FDIC and Equal Housing Lender.

The service marks and trademarks used herein belong to their respective owners.

  1. Account Transaction Limitations for Savings and Money Market Accounts — Savings and Money Market accounts may have no more than six (6) debit transactions per month or monthly statement cycle. A debit transaction is a check, debit/check card transaction, transfer, or pre-authorized transfer, including those made by phone or modem. Unlimited transactions are permitted if made by the customer in person, by mail, through an ATM or by phone if the check is mailed to the customer. If an account continually exceeds the allowed debit transactions, we may convert it to a checking account. Back
  2. Requires enrollment in the Bill Pay service through My Synovus. Back
  3. My Synovus supports the most recent versions of Chrome, Safari, Firefox, Microsoft Edge, Internet Explorer and any previous versions of these browsers that are still supported by Google, Apple, Mozilla, and Microsoft, respectively. Back
  4. Your mobile device must have iOS® 11 and above or Android™ version 5 and above installed to use the My Synovus app. Use of My Synovus app requires your mobile service provider’s data and/or text plan. Message and data rates may apply. Back
  5. Individual, daily, and monthly payment limits apply and are described within the PopMoney service in My Synovus. In addition, you must have at least $100 remaining in your account following any payment. Back
  6. Individual, daily, and monthly transfer limits apply and will be described within the External Transfers service. Fees may apply for transfers to another financial institution. Back
  7. Generally available the next business day, but may take up to three business days depending on weekends and holidays. Your device must have a camera with at least two megapixels in resolution. Not all checks are eligible for mobile deposit. Please see your My Synovus Agreement or the FAQ for a list of ineligible checks. Back