How To Protect Yourself From Social Engineering Scams
No reputable financial institution — including Synovus — will ever call, email, or text you to ask for your personal info. That said, never respond to such requests, regardless of how legitimate they seem. If you're concerned about your account, log in to your account from the company's secure website. Or you can call customer service using the number on a statement or their website. (If an email is fake, the number included in the email is almost certainly fake too.)
Never send your personal info through emails or text. If you need to provide info to a company, go to their secure site and log into your account.
Keep your software updated because the latest versions often include security upgrades. This gives you extra protection in the form of antivirus software, firewalls, and email filters.
What To Do If You're A Victim of A Social Engineering Scam
If you believe you're a victim, contact your bank or financial institution immediately to report the scam. The sooner you do this, the less damage thieves can do. You should also change your ID and password on any affected accounts.
It's also wise to keep an eye on your credit reports after an incident. Cybercrime has increased1 during the COVID-19 global pandemic. This has prompted the three major credit reporting agencies, Equifax, TransUnion and Experian, to offer consumers free weekly credit reports.2