Get started today

My Synovus became available online and as a mobile app1 on February 23. Here are some tips to help you log in for the first time:

  • You can use your existing username and password to login online or through the app.
  • Make sure we have your current contact information on file, specifically your phone numbers. You’ll go through a two-step authentication process to log in, and it requires a valid phone number. Contact us to verify your info. A mobile number isn't required but will be helpful if you're logging in on the go.
  • If your app didn’t auto update, you can download the new one from your device’s app store. We recommend you update to your smartphone’s latest operating system or use Chrome or Safari for the best online experience. Learn more about minimum system requirements2 in our FAQ.
  • Want an even better idea of what to expect the first time you log in? Watch our quick video.
  • Need help knowing where to go or what to do? Read our FAQ or take a look at the video tutorials below.

Download the My Synovus app

Get ready for Payments & Transfers

All of the ways you send and receive money—Bill Pay, Internal Transfer, External Transfers, and Pay People—are now located within the Payments & Transfers section. Here are key changes to your experience you need to know:

  • Bill payments and internal transfers begin with selecting where you want to send money TO and then FROM. This is a change in how you transfer money or pay recipients today. Information is provided at each step of the process and make sure you understand where and when you’re sending your money. Watch a quick video (mobile app or web) to see how this works.
  • We’ve added shortcuts to make it easy to send a single payment or transfer, but you still have the option to pay multiple billers in one view using Pay Multiple. Here’s a video (mobile app or web) to show you where and how to Pay Multiple.
  • You’ll follow the same steps to pay a bill or make an internal transfer. Accounts you can transfer to will be listed above bill pay recipients (payees) on the Send Payment To screen. Your accounts and recipients are listed alphabetically by account or recipient nickname. Groups will not carry over to My Synovus but can be created when adding new recipients.
  • You can now add Bill Pay recipients from the mobile app. Previously, this option was only available through the website. The Add a Recipient option is found at the bottom of the Send Payment To screen or you can go into the Recipients section under Payments & Transfers to add new recipients.
  • Review your bill pay reminders for any you want to keep. These won’t carry over to My Synovus. How-to instructions on reviewing your reminders are in the FAQ, and we've created videos to show you your options going forward.
  • To help you prepare for Payments and Transfers, we've created several videos.

Always getting better

We’ve added new functionality and improved features across the board. Need help finding these tools in My Synovus? Read our FAQ or watch our videos, below.

  • Make payments and transfers
    Pay bills3, send money to people4, and manage internal5 and external transfers6 all through the new Payments & Transfers section of My Synovus.
  • Stay connected
    Stay informed with robust account alert options – opt to receive alerts by text, email, push notification, or to your My Synovus messages inbox. Or, send secure messages to customer care on your schedule.
  • Access balances and transaction details
    Use new search options to find transactions by keyword, amount, date, check number, and more.
  • Make deposits anytime7
    It’s now even easier to take pictures of the front and back of your checks and make your deposit8
  • Bank securely
    Know your financial information is safe thanks to powerful security features, including Touch ID, Face ID, and multifactor authentication.

 
 

We’re here to help

Let us know if there’s info you can’t locate in our FAQ, or you need assistance logging in to or using My Synovus.

Get to know My Synovus

Watch these video tutorials to learn more about My Synovus.

Logging In

Your first login requires a couple of extra steps. Preview the process.

How to Pay Bills

Don't miss a beat - watch this video to know where to go to pay bills in My Synovus.

Looking for more information?

Head to our FAQ and read all the details.

Important Disclosure Information

Your use of My Synovus online banking, mobile banking, and other account access services is governed by the My Synovus Agreement and Digital Banking Schedule of Fees and Charges.

  1. Use of the My Synovus mobile app requires your mobile service provider's data and /or text plan. Message and data rates may apply. Back
  2. Minimum system requirements: For mobile apps, iOS® 11 and above or Android™ version 5 and above. My Synovus supports the most recent versions of Internet Explorer, Microsoft Edge, Chrome, Firefox, and Safari and any previous versions that are still supported by Microsoft, Google, Mozilla, and Apple respectively. Back
  3. Requires enrollment in the Bill Pay service through My Synovus. Back
  4. Individual, daily, and monthly payment limits apply and are described within the Pay People service in My Synovus. In addition, you must have at least $100 remaining in your account following any payment. Pay People payments sent through My Synovus to an email address must be less than $100 per payment. Back
  5. Account Transaction Limitations for Savings and Money Market Accounts — Savings and Money Market accounts may have no more than six (6) debit transactions per month or monthly statement cycle. A debit transaction is a check, debit/check card transaction, transfer, or pre-authorized transfer, including those made by phone or modem. Unlimited transactions are permitted if made by the customer in person, by mail, through an ATM or by phone if the check is mailed to the customer. If an account continually exceeds the allowed debit transactions, we may convert it to a checking account. Back
  6. Individual, daily, and monthly transfer limits apply and will be described within the External Transfers service. Fees may apply for transfers to another financial institution. Back
  7. Not all checks are eligible for mobile deposit. Please see your My Synovus Agreement or the FAQ for a list of ineligible checks. Back
  8. Mobile Deposits: There is no limit on the number of checks that can be deposited through Mobile Deposit. Deposit amount limits apply and are described within the My Synovus Agreement. Deposits may not be available for immediate withdrawal. Deposits made before 7 p.m. ET on business days are generally available within 3 business days. Back