High-touch customer service is what the doctor ordered

"At the end of the day, in life and in business, it's about relationships ... and that's one of the reasons we've never sought to leave Synovus."

With a thriving business, reliable banking is paramount. And that's why Cantrell Center for Physical Therapy and Sports Medicine chose Synovus, who has been their bank of choice for many years. Synovus has gone "above and beyond" over the years, like the time Chief Financial Officer Shelley Harkins realized payroll did not process correctly and was not being deposited into their employees' accounts. She was concerned that her employees would not get their checks on time. She called her Synovus banker (on a weekend), and her banker told her what to do to fix the situation. Her banker then followed up with her on Monday to let her know that everything was settled.

"We try to go above and beyond and offer a 'wow' factor for our clients," says President and Chief Executive Officer Tassie Cantrell. "We appreciate it when someone else does that for us. We have built a partnership with Synovus over the years and can't imagine banking anywhere else."

Cantrell says she particularly appreciates the "hometown feeling" of the customer service Synovus offers. Harkins echoes that, adding, "Synovus has helped me streamline our business in so many ways. Not only did they set up an on-site Remote Express Deposit machine, where we can deposit checks electronically from the convenience of the office, but they also trained our employees on how to use it."

Another banking tool that Synovus introduced to help the center save time and money was online banking and bill pay. "It was so easy I could have done it on my own, but they were so sweet, they sat here with me to make sure I did it right," Harkins says.

"At the end of the day, in life and in business, it's about relationships," Cantrell says."When you develop a relationship with people and develop a rapport with them, that's when you can depend upon them and they can depend upon you. That's one of the reasons we've never sought to leave Synovus, because we've been very happy."

Do you need a bank that makes you happy? Let's talk. Give us a call at 1-888-SYNOVUS (1-888-796-6887) or stop by a Synovus branch near you.

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