For Almost 100 Years, Clinic Drug Store Has Served Americus
Pharmacist Faith Pinnell loves her job at Clinic Drug Store, which has been in Americus since 1927. “Our staff has a heart for serving our patients. Our leadership has a heart for serving not only our patients but also our staff and our community,” she explains. For her, that means focusing on vaccinating patients against COVID-19 both inside the pharmacy and around the community, including at the Americus branch of Synovus.
When it first opened almost 100 years ago, Clinic Drug Store was a dispensary of medications. “But we’ve evolved into a pharmacy that meets the comprehensive healthcare needs of our patients,” Pinnell explains. “It could be anything from administering vaccines to medication reviews to help our patients better manage their chronic disease states or assisting patients in choosing the best-suited Medicare prescription plan for them. We are accessible to patients just like Synovus is accessible to their clients.”
Synovus holds several commercial accounts for Clinic Drug Store and proudly supports Clinic Drug Store with convenient online banking. While Synovus maintains its accounts and keeps cash flow running smoothly, the ability to have access to capital as the pharmacy evolves is paramount. “Every 95-year-old pharmacy that is still in business has to embrace technology,” says Pinnell. Synovus even helped the pharmacy acquire a dispensing robot and pill packer to increase efficiency, freeing pharmacists to focus on patient relationships rather than packaging medication.
“We are accessible to patients just like Synovus is accessible to its clients.”
The Clinic Drug Store’s people are why the pharmacy has stayed in business this long, and Pinnell sees that same spirit of partnership reflected in their relationship with Synovus. “[Retail Market Manager] Tami Duke is just a call or a text away,” says Pinnell. “We just pick up the phone and ask. Her service is timely and invaluable. It’s personal and professional every single time, and it’s really the reason we are still in business with Synovus.”
It’s the large amounts of capital and the goal setting, but it’s also the small things, such as the bank being proactive in catching errors that could slow the pharmacy down. Synovus takes care of it before we even know it’s a problem,” she explains.
Maintaining and operating a 95-year-old institution means there are always things on the horizon that pop up. And while Pinnell doesn’t always know what those will be, she’s not worried. “We can get there together [with Synovus] based on past experience. We are both community-minded businesses, and we take care of each other.”
Ready to take your business to the next level? Synovus can help you get there. Give us a call at 1-888-SYNOVUS (1-888-796-6887) or find a Synovus location near you.