Paycheck Protection Program overview

The Paycheck Protection Program (PPP) delivers relief to small businesses and their employees who have been impacted by the COVID-19 pandemic. Administered by the SBA under the CARES Act, this program provides funds to small businesses, independent contractors and self-employed individuals. The loan funds help businesses to cover expenses such as:

Payroll expenses

Mortgage interest



To date, Synovus has assisted in closing approximately 19,000 loans totaling 2.9 billion dollars since the program’s introduction in early April.

Learn more

Following the SBA’s and U.S. Treasury’s release of the first iteration of the PPP Loan Forgiveness Application on May 15, over the past several months the SBA has continued to release additional guidance to include more flexibility for borrowers, more clarity for lenders, further details around the loan forgiveness application process, and more simplified application versions. Learn more.

Here's what happens next

The Synovus forgiveness process for uploading documentation, providing required certifications, and submitting and signing the application is completely online. Here's a video of how it works.




Over the next several weeks our borrowers will receive an email invitation with a direct link to access our platform to begin the PPP loan forgiveness application process. Invitations are being sent in phases, and the date invitations are sent is based on a combination of factors, including the date PPP loan funds were dispersed.

This phased invitation approach is designed to help us provide more personal service and gather valuable feedback on the portal and our processes as we continue to enhance our customer experience.

Here’s what you can do to prepare

From reviewing instructions to gathering documentation and more, we’ve pulled together a list of tips we encourage you to consider as you prepare to begin the forgiveness process.

  • Start with your payroll provider. Many payroll providers have designed a report catered specifically to the PPP Forgiveness Application process, and the SBA will accept this report in lieu of bank statements, tax forms or period payroll reports. Click here to learn more about how to obtain this report from common payroll providers.
  • Understand who is qualified to fill out and submit the application. These include:
    • business owners who own more than 20% of the business, and/or
    • an employee who has received written permission from the business principal.

The initial email invitation to apply for forgiveness will only be sent to the authorized signer who submitted and signed the original loan application. However, after you receive this initial invitation email, if you’d like to give permission for another authorized signer or employee to submit the forgiveness application for your business, please call us at 1-888-SYNOVUS (796-6887) and we’d be happy to help you with this process.

  • Log into the portal as soon as you receive the email invitation, even if you’re not ready to begin your application. If you don’t activate your access to the portal within 7 calendar days after you receive your invitation, for security reasons, your access will expire, and you may have to contact us to regain access. You don’t have to begin or submit your application within 7 days, you simply need to log in to activate your access.
  • Be prepared to validate your expenses. When providing items such as bank statements as supporting documentation for expenses, you should provide additional comments or annotation making it clear how funds were used. When in doubt, always provide more information. For example, if your rent was paid via check and you are providing bank statements as support, be sure to highlight the relevant check numbers or write “RENT” next to the appropriate amounts.

It's important to educate yourself on the forgiveness requirements by reviewing the newest forms and instructions, the most current interim final rules, and any prior interim final rules (available on the SBA website under "Lender Forms and Guidance").

To our customers, we’re grateful for the opportunity to serve you, and we look forward to continuing to help guide you through the forgiveness phase of the Paycheck Protection Program.

Important disclosure information

Disclosure: Synovus will process your application for loan forgiveness as the originating lender for your PPP loan based on the guidance and parameters established by the SBA, which may be subject to change. The SBA, and not Synovus, sets the criteria for loan forgiveness, including the eligibility criteria and the parameters that determine how much of your loan may be forgiven. The SBA may instruct us to hold your loan forgiveness application if it decides to conduct a review of your application, or it may instruct us to deny your loan forgiveness application. In its guidance, the SBA has indicated the reasons why it may decide to review an application for loan forgiveness.