COVID-19 Disaster Deferment

Mortgage Disaster Deferment Request

Synovus may defer up to 90 days of mortgage payments for borrowers whose income has been impacted by COVID-19. To request deferment, please submit this form. Please allow 2 business days for an email reply before contacting us for a status update (see FAQs). Requests are subject to approval.


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Please enter your loan number.
Please enter the borrower's name.
Please enter your phone number formatted like "123-456-7890".
Please enter a valid email address.
Please choose the number of payments you wish to defer.

Many customers have been impacted by the rapidly evolving COVID 19 situation. We have developed a short list of questions to understand the impact to you as we review your request/application. We ask that you be as detailed and specific as possible in your answers.

Please enter valid data.
Please check how you earn your income.
Please choose if you are currently working.
Please choose the percentage of your normal income you are currently earning.
Please choose if you have been laid off or furloughed.
Please choose if the company you worked for is currently in operation.
Please choose if you have a "return to work" date.
Please choose if you will be working full-time or part-time.

Please enter valid data.
Please choose if you had to take a reduction in pay as result of the pandemic.
Please choose the percentage of your normal income you are currently earning.
Please choose the percentage of your normal income you expect to be earning in 90 days.

Please enter valid data.
Please enter valid data.
Please enter valid data.