Mortgage FAQs: COVID-19 Disaster Deferment

I am unable to make my mortgage payments due to COVID-19. Is there help available?
Yes. Synovus may defer up to 90 days of mortgage payments for borrowers whose income has been impacted by COVID-19.

If I already received a deferment, can I get additional assistance?
Synovus may allow customers to make interest only and escrow (if applicable) payments for an additional 90 days for borrowers who need assistance beyond the original 90 day deferment. Requests are subject to approval.

How do I apply for pandemic relief for my mortgage?
To apply for deferment, the borrower must submit the request form located on under the COVID-19 tab, Mortgage Deferment.

What is a deferment?
A deferment pushes the deferred amounts to the end of the loan term. The amounts will be due in a lump sum at maturity or payoff, whichever is first. A deferment does not extend the maturity date of the loan; does not change your interest rate or other loan terms; and no additional interest accrues on deferred payments.

Are bankruptcy accounts eligible for deferment?
If you or a co-borrower on the loan are currently a Debtor in an active bankruptcy case, we may need to obtain Bankruptcy Court approval of your deferment. If all borrowers on the loan have discharged liability of the debt in a Chapter 7 or Chapter 11 bankruptcy case, the loan is not eligible for the deferment.

Will I be charged any fees, including late fees, for the deferment?
There is no fee for processing the deferment. Any late charges incurred during the approved deferment period will be waived.

What do I do about my escrow?
You can make escrow payments each month during the initial deferment period, or you may also choose to defer those. If you defer escrow payments, the monthly loan payment will be increased at the next escrow analysis to make up for the shortage. This could result in a significant increase in the next escrow payment.

If you choose to make those payments, please mail them to Synovus Bank, PO Box 2868, Columbus, GA 31902-2868. Be sure to note on your payment that it is for escrow and indicate your loan/mortgage number. You may also make these payments at the bank branch.

Escrow payments are required during for any deferment beyond the initial three month deferment period.

Will a deferment affect my mortgage insurance?
A Deferment Agreement may extend the number of months you must pay on time to cancel your Private Mortgage Insurance (PMI).

Can I still qualify for the deferment if I was delinquent on my mortgage prior to COVID-19?
Payments due 3/1/20 and later will be eligible for deferment.

Will a deferment affect my credit?
We will report your loan as modified to the credit bureaus. Equifax has advised that absent negative factors such as delinquency, a deferment does not cause negative credit reporting. For more information, contact Equifax at (888) 548-7878.

What do I need to do about my ACH if I’m requesting a deferment?
For first time full payment deferments: If your payment is already being drafted by ACH, processing the deferment will suspend your ACH withdrawal until the next payment is due. This includes the additional principal draft. Your ACH withdrawal will automatically pick back up with the next payment due after the deferment. If, however, you have concerns about an upcoming withdrawal and choose to cancel the draft, you must complete a new ACH form before any further drafts will occur.

For second time principal only deferments: Your payment will not draft during the deferment period. Please submit your payment to Synovus Bank, PO Box 2868, Columbus, GA 31902-2868.

What do I need to do if I have automatic payments set up through my bank’s online bill pay?
If you use online bill pay through your bank, please cancel, suspend or change the amount of the payment to Synovus during the approved deferment period.

Can my banker request the deferment for me?
No, requests must be received from the borrower using the request form.

What should I expect? How long will it take before I get a response to my email?
You will receive a response from within 5 business days. In addition, if your request is approved, documents will be mailed to you. The signed documents may be returned to us either by email or mail.

How will I know that the deferment was completed?
We will send an email upon receipt of your signed document. If you need additional information, please call mortgage customer service at (800) 803-0803. Before calling, please wait 2 business days after you have returned signed documents.

Can I send one request for all of my Synovus loans?

Only deferment requests for mortgage loans serviced by Synovus Bank can be processed through If your mortgage loan was transferred from Florida Community Bank, please send your request to or call (877) 636-4002.

What about my HELOC?
If you have a HELOC or other Synovus loan and wish to request deferment, please contact or Customer Care at 1-888-SYNOVUS (888-796-6887).

Will I continue receiving a billing statement during the deferment period?
Yes, we will continue to send you a billing statement each month.

Can I cancel the deferment if I later decide I don’t want it?
No. The deferment cannot be cancelled. However, you may pay the deferred items at any time by notating on your payment that it is for “deferred items”.

If I enter into a Deferment Agreement, will it affect my ability to refinance?
It is possible that the deferment could impact your ability to refinance your loan in the next 12 months