Our nation is facing a time unlike any in our history. Every individual, family, business, and community is impacted in some way by the global COVID-19 pandemic.
We’re all in this together, and rest assured our team is fully committed to be here for you.Our company is financially strong with robust capital and liquidity levels, and well-positioned to navigate through this time of global economic uncertainty.
For 132 years, we’ve built our organization and based every decision on one key principle – that the people we serve matter most.
Our customers matter.
With you in mind, we manage our business every day preparing for the future – that means not only investing in creating better experiences for you, but also preparing for the unexpected.
As our customers manage through very real impacts from this crisis, our local presence, deep relationships, and personal service aptly position us to respond. Though “social distancing” has limited our ability to be face-to-face with our clients, it has in no way diminished our commitment and determination to connect in some way with every customer we serve.
We’ve implemented several provisions, including payment relief assistance on certain loans, and our team is available to offer financial guidance during this difficult time. For more details on these and other available options for both our consumer and business customers, contact your banker, your financial advisor, or our Customer Care team at 1-888-SYNOVUS (796-6887).
As we align with requests to do all we can to help slow the spread of COVID-19, our ability to provide in-person service may become limited for a while. But regardless of how we interact with you, we’re no less here. Our Customer Care Center, drive-thrus, full-service ATMs, and our My Synovus online and mobile banking channels all remain available to you. Our website has up-to-date information about our operations and services, and we’ll be sure to let you know through Synovus.com and other channels when we make changes that impact you.
Our team members matter.
As much as we value you, we value our team members who take such great care of you. While they are on our frontlines and providing support in our back offices, they’re simultaneously dealing with impacts to their own lives. Yet, they are determined to also care for you. To support them, we’re offering enhanced pay and leave benefits. We’re encouraging team members who can to work from home, and we’re practicing diligent cleaning procedures to protect team members and customers who work in or visit our sites.
Our communities matter.
Though preventative measures are often inconvenient, we trust you see our actions as we do – prudent and necessary to fulfill our purpose to lead and strengthen the communities we serve. As we continue to monitor and heed guidance from relevant state and federal organizations, we’re also looking outward into our communities, monitoring needs, and responding where we see opportunities to help.
Our team is working around the clock to ensure we continue to serve and support you. As we respond to situations and decisions in this rapidly changing environment,I constantly remind our team to remain grounded in who we are and in what we believe – people come first.
On behalf of the entire Synovus team, thank you. Thank you for letting us be your bank, and for allowing us to partner with and support you during times like these.When this crisis eventually subsides, we’ll still be here for you.
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