We’re committed to staying in touch with you to provide real-time updates as the unprecedented events related to COVID-19 continue to unfold. Eligible taxpayers have started to receive an Economic Impact Payment (EIP) as part of the $2 trillion relief bill passed by the US government in late March. This means many consumers have started to receive their direct deposits, and paper checks will start being mailed the week of April 20. Paper checks will be mailed in multiple batches over the next 8-10 weeks, so the actual date you receive your check may vary.
To request assistance with additional hardships you’ve faced due to COVID-19, please call us today at 1-888-SYNOVUS (796-6887) or contact your local branch.
Remember, fraudsters are taking advantage of uncertainty around COVID-19. We encourage you to exercise caution opening emails and clicking on links, and do not provide personal information over the phone, by email, or through unfamiliar websites.
We understand how important it is to you to receive these funds quickly and have peace of mind about the process. We’ll continue to share updates as information is released. Here’s what we know so far.
Am I going to receive an Economic Impact Payment (EIP)?
Tax filers with adjusted gross income up to $75,000 for individuals and up to $150,000 for married couples filing joint returns will receive the Economic Impact Payment (EIP). Eligible taxpayers who filed tax returns for either 2019 or 2018 will automatically receive an economic impact payment of up to $1,200 for individuals or $2,400 for married couples and up to $500 for each qualifying child.
For filers with income above those amounts, the payment amount is reduced by $5 for each $100 above the $75,000/$150,000 thresholds.
Social Security recipients and railroad retirees who are otherwise not required to file a tax return are also eligible and will not be required to file a return.
Single filers with income exceeding $99,000 and $198,000 for joint filers with no children are not eligible.
To check the status of your payment, visit this page.
I am not typically required to file a tax return. Can I still receive payment?
Yes. The IRS will use the information on the Form SSA-1099 or Form RRB-1099 to generate Economic Impact Payments to recipients of benefits reflected in the Form SSA-1099 or Form RRB-1099 who are not required to file a tax return and did not file a return for 2018 or 2019. This includes senior citizens, Social Security recipients and railroad retirees who are not otherwise required to file a tax return.
You can also register here provide the necessary information to the IRS . The IRS will use the information you enter to determine your eligibility and payment amount and send you an Economic Impact Payment. After providing this information, you won’t need to take any additional action.
When will I receive my economic impact payment (EIP)?
Generally, funds from the EIP direct deposit should be available to consumers beginning April 15, 2020, and paper checks will be mailed beginning the week of April 20. The paper checks will be mailed in batches over the next 8-10 weeks. The exact date you receive your EIP may vary and is due to a number of factors, including but not limited to: method of delivery (paper check versus direct deposit) or whether or not the account information the IRS has on file for you is current.
To check the status of your payment, visit this page.
My account number changed when Synovus acquired my bank. Does this mean my direct deposit will be affected?
If you are a prior customer of Florida Community Bank, your direct deposit will post to your new Synovus account.
What happens to my EIP direct deposit if my account is inactive or dormant at Synovus (i.e., there have been no transactions or customer-initiated deposits in 13 or more months)?
Your EIP direct deposit will still post to your account, however, you may not receive a notification, and you won’t be able to access your funds until the account is reactivated.
If you are aware your account is inactive or dormant, we encourage you to call us at 1-888-SYNOVUS (796-6887) or make an appointment with your local branch to reactivate your account.
What happens to my EIP direct deposit if my account has charged off at Synovus (I.e., I have unpaid fees with the bank that have been sent to Collections)?
Your EIP direct deposit will be returned to the United States Treasury. Note, the IRS has announced it will launch an online tool in the comings weeks which will enable you to track the status of your EIP.
What happens to my EIP direct deposit if my Synovus account is closed?
Generally, if your Synovus account has been closed and you do not have another deposit account open with Synovus, your EIP direct deposit will be returned to the United States Treasury, and you may not receive a notification. The IRS has announced it will launch a web portal in the comings weeks which will enable you to directly submit your new direct deposit information to them online.
If your Synovus account is closed and you still have another open deposit account with us, we may reroute your EIP direct deposit into the open deposit account after being in contact with you and verifying your information.
How can I return my EIP to the IRS?
To return a paper check, write “Void” in the endorsement section on the back of the check and mail the voided Treasury check immediately to the appropriate IRS location, along with a note stating the reason for returning the check. Do not staple, bend or paper clip the check.
To return an EIP direct deposit or funds from an EIP paper check you have cashed, submit a personal check or money order to the appropriate IRS location immediately. Make the check or money order payable to the “U.S. Treasury” and include “2020 EIP” and the SSN or individual taxpayer identification number of the check recipient on the check. Include a brief explanation for returning the EIP.
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