Information on your stimulus payment
The American Rescue Plan Act of 2021, signed into law on March 11, 2021, includes a third round of stimulus payments (also known as Economic Impact Payments).
The IRS has opened its Get My Payment portal to allow individuals to view the status of their payment. Use Get My Payment to find out whether you are receiving a payment, the payment date, and the payment method. Our branch and call center team members don't have access to additional information on how (direct deposit, check, or prepaid debit card) or when your deposit will arrive. Synovus will process direct deposits based on the effective date provided by the Treasury Department. The best way to monitor your Synovus account for your stimulus payment deposit is to enroll or log in to My Synovus digital banking.
Am I going to receive a payment?
The relief bill provides another round of direct payments of as much as $1,400 for an individual, $2,800 for joint filers, and $1,400 for each qualifying dependent.
The payments will phase out for individuals with adjusted gross incomes of $75,000 and will be zero for those with an adjusted gross income of $80,000 or more.
Amounts will be doubled for joint filers. Dependents include full-time students younger than 24 and adult dependents. Payments will be based on 2019 or 2020 tax returns. The Treasury Department could provide payments to individuals who have not yet filed their 2020 tax returns based on the latest return information available to the department.
I am not typically required to file a tax return. Can I still receive payment?
For the first round of stimulus payments, non-filers could register online through the IRS to receive payment. At this time, the IRS has not reopened this process.
When will I receive my payment?
The U.S. Treasury has communicated it will issue payments as soon as possible. The exact date you receive your payment may vary and is due to a number of factors, including but not limited to: method of delivery (paper check versus direct deposit) or whether or not the account information the IRS has on file for you is current.
Assuming your account information is current, the exact date you receive your direct deposit payment may vary by 1-2 days based on how different banks process incoming deposits. We will work to make your funds available as soon as possible.
The IRS does not have my direct deposit information. What can I do? Is it too late?
The IRS has an Economic Impact Payment Information Center on its website. The answers to this and other frequently asked questions are available at IRS.gov. Please note: The IRS is currently updating its website with information related to the newest legislation.
My account number changed when Synovus acquired my bank. Does this mean my direct deposit will be affected?
If you are a prior customer of Florida Community Bank, your direct deposit will post to your new Synovus account.
What happens to my direct deposit if my Synovus account is currently overdrawn?
If your account is overdrawn at the time the payment posts to your account, Synovus will refund up to three days of overdraft fees. Then your overdrawn balance will automatically be deducted, as with any direct deposit.
What happens to my direct deposit if my account is inactive or dormant at Synovus (i.e., there have been no transactions or customer-initiated deposits in 13 or more months)?
Your direct deposit will still post to your account; however, you may not receive a notification, and you won’t be able to access your funds until the account is reactivated. If you are aware your account is inactive or dormant, we encourage you to call us at 1-888-SYNOVUS (796-6887) or visit your local branch to reactivate your account.
What happens to my direct deposit if my account has been charged off at Synovus (i.e., I have unpaid fees with the bank that have been sent to Collections)?
Your direct deposit will be returned to the U.S. Treasury. Note, the IRS is expected to allow you to track your payment online just as it did for the first round of payments. The IRS is currently updating its website based on the new legislation.
What happens to my direct deposit if my Synovus account is closed?
Generally, if your Synovus account has been closed and you do not have another deposit account open with Synovus, your direct deposit will be returned to the U.S. Treasury, and you may not receive a notification. Note, the IRS is expected to allow you to track your payment online just as it did for the first round of payments. The IRS is currently updating its website based on the new legislation.
If your Synovus account is closed and you still have another open deposit account with us, we may reroute your direct deposit into the open deposit account after verifying your information.
Where can I find more information?
You can visit the U.S. Treasury’s website to learn more. To learn more about what Synovus is doing to help you manage your finances amidst COVID-19, visit our page here.