Synovus Coronavirus COVID-19 Response

As we monitor COVID-19, Synovus is here for you.

As events continue to unfold related to Coronavirus COVID-19, your ability to manage your finances safely and securely is our top priority.

We’re committed to keeping in touch with you during this time and will make continuing updates on this page. More information on COVID-19 is available from the Centers for Disease Control and Prevention (CDC).

An update on the latest relief package – the American Recovery Act

The latest COVID-19 relief package provides more than $1.9 trillion in additional coronavirus relief, including provisions for individuals, businesses, and distressed sectors of our economy. Additional state and local aid has been allocated to cover increased expenditures, replenish lost revenue, and mitigate economic harm from the COVID-19 pandemic.

Among the opportunities for relief, the emergency coronavirus relief legislation authorizes a new round of direct payments for eligible taxpayers. You may see the direct deposit payments as pending or as provisional payments in your account before the scheduled payment date of March 17, 2021, which is the expected date funds will become available, per the IRS.

The fastest way to receive stimulus payments is through direct deposit to either a bank account or a reloadable prepaid debit card. The government is expected to make some payments to recipients that have not provided their bank account information for electronic payments through Treasury-issued prepaid cards. These cards will be sent via the U.S. Postal Service.

As government agencies look to implement these and other provisions of the Act, we’ll continue to update our website with information.

We're here to help

The latest relief package provides relief measures, but Synovus may have other ways we can assist you and your business. Contact your banker or our Customer Care team at 1-888-SYNOVUS (796-6887) to discuss your unique situation.

For additional resources visit our personal and business resource centers.

We’re open for you — with multiple servicing options to meet your needs and keep everyone safe.

Our drive-thrus, ATMs, and digital banking are ready to serve your banking needs. Here are a few things to know before you visit us:

  • We’ll need to limit traffic in the branch to adhere to the CDC’s social distancing guidelines so plan ahead and make an appointment if you can.
  • If you prefer drive-thru service, we’ve expanded drive-thru services to include check cashing (including non-customers), money orders, cash advances, and official checks.
  • For your safety and theirs, all team members are required to wear masks, and we also encourage our customers to wear masks. Our team members are equipped and trained to follow CDC best practices, including social distancing.
  • We also have an increased focus on cleaning ATMs and are supplementing routine maintenance with additional cleanings by branch and facilities team members.

Bank close to home with convenient banking options

  • My Synovus digital banking – Bank beyond the branch with online and mobile banking. You can check balances, pay bills, and transfer funds online 24/7. In addition, the My Synovus app lets you deposit checks anywhere, anytime. And, with expanded My Synovus mobile deposit limits, it's even easier to make deposits from your mobile device. Enroll today online or download the app. If you need assistance enrolling, please call 1-888-SYNOVUS.
  • ATMs – Synovus ATMs aren’t just for accessing cash. You can transfer funds, check balances, and make deposits. Find an ATM.
  • Telephone banking – Use this automated service for account information 24/7 to avoid waiting on hold. Just call 1-888-SYNOVUS.

Watch these video tutorials to learn more about My Synovus.

You can enroll online or through the app. Preview the process.

Making mobile deposits
Watch this quick video on how to make a deposit with the app.

Protect against identity theft and fraud

Fraudsters are taking advantage of uncertainty around COVID-19 among business owners and individuals. Please exercise even more caution opening emails and clicking on links, and do not provide personal information over the phone, by email, or through unfamiliar websites. Learn more about the latest threats.

Our team members matter

As much as we value you, we value our team members who take such great care of you. While they are on our frontlines and providing support in our back offices, they’re simultaneously dealing with impacts to their own lives. Yet, they are determined that as they care for their own life issues and health, they want to also care for you. To support them, we’re offering enhanced pay and leave benefits. We’re encouraging team members who can to work from home, and we’re practicing diligent cleaning procedures to protect team members and customers who work in or visit our sites.


Our communities matter

Here Matters, our community outreach program, expresses our commitment to community. Whether it’s combating the pandemic, feeding the hungry, or providing financial education, we celebrate our volunteer team members and the many organizations we support throughout our footprint serving those in need. Learn more about Here Matters on our website and be sure to follow us on Facebook, Instagram, and Twitter to stay up to date on our community outreach efforts.

Important disclosure information

Disclosure: Your application to participate in the SBA Paycheck Protection Program, including any second draw loans, is subject to review of information and documents the SBA or we may require you to provide. Loan approval is not guaranteed. Synovus will not pay fees to or otherwise compensate anyone acting as an agent of the applicant for advising on or assisting in the preparation of the Paycheck Protection Program application or otherwise.

Synovus will process your application for loan forgiveness as the originating lender for your PPP loan based on the guidance and parameters established by the SBA, which may be subject to change. The SBA, and not Synovus, sets the criteria for loan forgiveness, including the eligibility criteria and the parameters that determine how much of your loan may be forgiven. The SBA may instruct us to hold your loan forgiveness application if it decides to conduct a review of your application, or it may instruct us to deny your loan forgiveness application. In its guidance, the SBA has indicated the reasons why it may decide to review an application for loan forgiveness.