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Customer Experience Management: How Digitalization Helps

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  1. Forbes, “Ninety-Six Percent of Customers Will Leave You for Bad Customer Service,” July 12, 2020 Back
  2. SuperOffice, “Key Customer Experience Statistics You Need to Know,” June 24, 2021 Back
  3. ibid Back
  4. AdAge, “Why Brands Must Embrace Personalization Before It’s Too Late,” June 9, 2021 Back
  5. ibid Back