Get ready for a better digital business banking experience.

Below are resources to help familiarize you with Synovus Gateway℠ as well as recommended actions to help prepare for your upcoming transition to Synovus Gateway enhanced digital business banking on June 7, 2021.

Watch for updates

This page is updated frequently with the latest Synovus Gateway migration information and tools, so be sure to check back periodically. Watch for important updates we’ll share through online messaging and email leading up to June 7.


Learn more about your transition to Synovus Gateway

Important Dates

30 May: Bill Pay access within the BBC/BIB will be deactivated. Note: The final date that payments may be scheduled is May 30, with a payment processing date on or before June 4. Any recurring payment models will be converted to Synovus Gateway Bill Pay.

2 June: Last day to update your contact information in the BBC. Note: Valid phone number and email address is required to receive a one-time passcode via text message1, email, or voice call to access Synovus Gateway for the first time on June 7.

4 June: BBC access deactivated at 6 p.m. ET as we migrate your accounts and history.

7 June: Log in to Synovus Gateway using the Readiness Checklist and unique Login ID provided to get started. Note for Bill Pay administrators: Once logged in to Synovus Gateway, you will need to set up designated eBills. See the Synovus Gateway Bill Pay Get Started Guide for instructions.


Get prepared for the transition by June 4

Readiness Checklist

Please complete the recommended actions outlined on the Readiness Checklist by June 4 to ensure your business is prepared.

Enhancement Summary

Review the Enhancement Summary for at-a-glance Information that you need to know, including an overview of new features and functions that will be available to you with Synovus Gateway.

Transition Guide

Review the Transition Guide for comprehensive details and FAQs about your new digital business banking experience.


mobile phone, desktop, and tablet displaying Synovus Gateway online banking interface

Get familiar with your digital banking experience

Digital Demos

Access Synovus Digital Resources for interactive demos to learn about frequently used online and mobile features. Be sure to bookmark the site for future reference.


Additional resources to help you get started using Synovus Gateway on June 7

User Guides

Visit for comprehensive user guides covering online and mobile features and functions.


Have questions? We’re here to help.

Contact your relationship manager or call Synovus Customer Care at 1-888-SYNOVUS (796-6887).

Important disclosure information:

  1. The Synovus Gateway mobile application requires your mobile service provider’s data and/or text plan. Message and data rates may apply. Back