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Synovus Mortgage Corp.
I am one of fewer than three percent of mortgage professionals in the greater Atlanta area to be honored as a 2014 Five Star Mortgage Professional. Five Star Professional, a research and marketing firm based in Minneapolis, recently partnered with Atlanta magazine to identify outstanding real estate, mortgage, and insurance professionals in the Atlanta region.
I must share this recognition with everyone at Synovus Mortgage. We really work together to deliver outstanding service and client satisfaction. My team members, Ellan Burdick and Lisa Leman, do a great job submitting quality files to an exceptional group of underwriters. When we are ready to schedule the closing, our closing department is the best I have worked with in my 20-plus years in the mortgage business. Given the mortgage world today, it is a great testament to Synovus Mortgage’s commitment to customer satisfaction for me to be in such a select group.
To determine awared winners, more than 18,000 homeowners submitted evaluations by phone, email, and online. Nominees were then judged against the following objective criteria before being named a 2014 Atlanta Five Star Mortgage Professional: 1) received a qualifying client satisfaction rating; 2) satisfied the applicable state licensing requirements; 3) is actively employed as a licensed professional for a minimum of three years; 4) has a favorable regulatory and complaint history review; and 5) meets the minimum client volume or production on a one-year and three-year basis (number and volume of transactions or number of client households served).
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