Matt                                            Frady                                           Matt Frady

Synovus Mortgage Corp.
110 Jefferson Street
Newnan GA 30263

NMLS: 485900

Phone:  770-254-7936
Cell:  770-616-4763
Fax: 770-254-2305
Fill out an online mortgage application

I am one of fewer than three percent of mortgage professionals in the greater Atlanta area to be honored as a 2014 Five Star Mortgage Professional. Five Star Professional, a research and marketing firm based in Minneapolis, recently partnered with Atlanta magazine to identify outstanding real estate, mortgage, and insurance professionals in the Atlanta region.

I must share this recognition with everyone at Synovus Mortgage. We really work together to deliver outstanding service and client satisfaction. My team members, Ellan Burdick and Lisa Leman, do a great job submitting quality files to an exceptional group of underwriters. When we are ready to schedule the closing, our closing department is the best I have worked with in my 20-plus years in the mortgage business. Given the mortgage world today, it is a great testament to Synovus Mortgage’s commitment to customer satisfaction for me to be in such a select group.

To determine awared winners, more than 18,000 homeowners submitted evaluations by phone, email, and online. Nominees were then judged against the following objective criteria before being named a 2014 Atlanta Five Star Mortgage Professional: 1) received a qualifying client satisfaction rating; 2) satisfied the applicable state licensing requirements; 3) is actively employed as a licensed professional for a minimum of three years; 4) has a favorable regulatory and complaint history review; and 5) meets the minimum client volume or production on a one-year and three-year basis (number and volume of transactions or number of client households served).

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To request information about the servicing of your consumer mortgage loan or to assert that an error has occurred in the servicing of your consumer mortgage loan, and your preference is to be treated in accordance with procedures provided in 12 C.F.R. Parts 1024.35 and 1024.36, you must send written notice to Synovus Mortgage Corp., Attn: Customer Service, 2204 Lakeshore Drive, Suite 325, Birmingham, AL 35209. Otherwise, we will treat your assertion or request per our standard policies and procedures.


You have certain rights under Federal law related to resolving errors and requesting information about your mortgage account, and you may learn more about your rights by contacting Synovus Mortgage Corp. Bank, or by visiting  If you anticipate problems making your payments, contact Synovus Mortgage Corp. at 1-800-803-0803 as soon as possible.


Banking products are provided by Synovus Bank, a Georgia - chartered, FDIC-insured Bank and Equal Housing Lender. Divisions of Synovus Bank operate under multiple trade names across the Southeast. Loan products subject to credit approval.

Synovus Mortgage Corp., a subsidiary of Synovus Bank, lends in the states of Alabama, Georgia, Florida, Tennessee, North Carolina and South Carolina. This communication is directed to properties in those states. Synovus Mortgage Corp., NMLS #179119.